Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Gangaware

Edgewater,FL

Summary

Experienced pharmacy technician with experience in customer relations and assistance with prescription drugs. Experience involves helping pharmacists fill prescriptions, counseling patients, and overseeing the inventory of medications. Strong communication skills, familiarity with pharmacy ethics and law, and the capacity to multitask are examples of abilities. Prior positions have demonstrated a dedication to patient care, workflow management, efficiency enhancement, and cultivating connections with healthcare providers. A competent pharmacy technician with a strong background in both hospital and retail pharmacy environments. Have a solid understanding of inventory control, pharmaceutical dispensing, and regulatory compliance. Demonstrated ability to use cooperation and efficient communication to improve patient care and pharmacy operations efficiency. Helped improve service delivery by cutting down on prescription errors and optimizing workflow procedures.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Chicago, IL
03.2024 - Current
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Counseled patients on proper medication usage and potential side effects.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Prepared prescription transfers to other pharmacies.
  • Managed filing of prescriptions, both electronically and manually.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Provided education materials about medications to patients upon request.
  • Prepared and processed medical insurance claim forms and records.
  • Verified prescriptions and drug labels, documents and packages.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Established or maintained medications and other patient profiles.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Answered telephones to respond to questions or requests.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Pharmacy Customer Service Representative/Customer Service Representative

Walgreens
Chicago, IL
09.2023 - 03.2024
  • Performed other duties as assigned by management team.
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular follow-up calls with customers after resolving their issues.

Food Runner/Restaurant Hostess

Riverpark Terrace
New Smyrna Beach, FL
05.2022 - 09.2023
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Greeted frequent visitors by name and explained new promotions.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Removed dishes and glasses from tables for cleaning.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Followed proper sanitation guidelines when handling food products.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Maintained cleanliness and organization of serving stations and dining areas.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL
05-2025

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
06-2023

Skills

  • Pharmacy inventory management
  • Medication counseling
  • Vaccination administration
  • Patient education
  • Customer service
  • Team collaboration
  • Prescription filling
  • Insurance verification
  • Regulatory compliance
  • Data entry
  • Time management

Certification

  • Registered Pharmacy Technician License
  • Pharmacy Technician Immunization Certification

Timeline

Pharmacy Technician

Walgreens
03.2024 - Current

Pharmacy Customer Service Representative/Customer Service Representative

Walgreens
09.2023 - 03.2024

Food Runner/Restaurant Hostess

Riverpark Terrace
05.2022 - 09.2023

Associate of Arts -

Daytona State College

High School Diploma -

New Smyrna Beach High School

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