Gabrielle Garnica
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in processes and assists drivers in friendly, courteous manner.
Overview
10
10
years of professional experience
Work History
Driver Check in
Capstone Logistics
04.2021 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Inputting driver's information accurately in MR system.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined communication for non-English speaking drivers, providing accurate translations of company procedures.
- Answering all calls and questions to the best of my ability.
- Maintained a well-organized area.
Night Custodian
Creighton School District
02.2018 - 04.2021
- Completed deep cleaning tasks such as buffing and polishing floors each summer.
- Carried towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Dusted all furniture and fixtures thoroughly and carefully.
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Wiped down tabletops, chairs.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Manually lifted supplies, equipment and heavy furniture.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Customer Service Manager
Walmart
11.2015 - 01.2017
- Managed Front end associates (giving money for registers and helping with questions.
- Helped customers with various questions and concerns regarding inventory, returns, money services, or complaints.
- Cross-trained existing employees to maximize team agility and performance.
- Assist cashiers when busy, register trained in all front end departments.
- Trained new employees in specific job requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Followed through with client requests to resolve problems.
Customer Service Representative
Consumer Cellular
01.2015 - 11.2015
- Leveraged sales expertise to promote cell phone and accessories and capitalize on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended cell phones and plans to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in computer system to track requests, document problems and record solutions offered.
Cashier/Customer Service Associate
Walmart
01.2014 - 03.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
No Degree -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZHigh School Diploma -
Brain School Puerto Rico
San Juan, Puerto Rico05.2020
Skills
- Facilities maintenance
- Exceptional telephone etiquette
- Organization
- Team Leadership
- Cash Handling
- Adherence to high customer service standards
- File Management
- Data Entry
- Spanish translation
- Punctual and Reliable
- Attention to Detail
Timeline
Driver Check in
Capstone Logistics
04.2021 - Current
Night Custodian
Creighton School District
02.2018 - 04.2021
Customer Service Manager
Walmart
11.2015 - 01.2017
Customer Service Representative
Consumer Cellular
01.2015 - 11.2015
Cashier/Customer Service Associate
Walmart
01.2014 - 03.2015
No Degree -
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Brain School Puerto Rico
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