Gabrielle Geerholt
Averill Park,NY
Summary
Motivated and dependable recently graduated college student seeking full-time employment. Excellent communication and people skills with lots of prior work experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Meerkat Pest Control
05.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Teaching Assistant
Greenbush Child Caring
05.2022 - 03.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Cashier
SJ Wine and Liquor
03.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with recommendations and purchases
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained a clean and organized work environment
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
Hostess and Waitress
Jackson’s Old Chatham House
10.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Teacher
Jack and Jill Daycare and Preschool
10.2019 - 11.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Salad/Phone/Counter Employee
LaBella Pizza
02.2019 - 10.2019
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Welcomed customers and offered immediate assistance in line with business policies.
- Documented orders in computer system with general conditions and special customer requirements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Phone/Busser Employee
Kay’s Burden Lake Pizza
06.2015 - 10.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor’s Degree - Psychology
University of Albany
Albany, New York05.2023
Associates - Liberal Arts
Hudson Valley Community College
Troy, New York05.2021
Averill Park High School
Averill Park, New York06.2019
Skills
- Knowledgeable of POS systems
- Cash Handling
- Maintaining Safe Environment
- Time Management
- Menu Memorization
- Stocking and Replenishing
- Food Preparation and Safety
- Dining Customer Service
- Microsoft PowerPoint
- Microsoft Word
- Active Listening
Volunteer Experience
- Homeward Bound, Supervised puppies and older dogs in their pens, Coordinated between perspective adopters and the head coordinators, Conducted baths for the puppies upon arrival and delivered them to their respective pens
- Miller Hill Elementary School, Interned with a former teacher while in high school and partly when I was in college, Supervised kids in the classroom and going to their specialties, Assisted students with morning classwork and during floor time, Assisted the teacher with supervising and assisting students with tasks
Timeline
Customer Service Representative
Meerkat Pest Control
05.2023 - 10.2023
Teaching Assistant
Greenbush Child Caring
05.2022 - 03.2023
Cashier
SJ Wine and Liquor
03.2022 - 09.2022
Hostess and Waitress
Jackson’s Old Chatham House
10.2021 - 03.2022
Assistant Teacher
Jack and Jill Daycare and Preschool
10.2019 - 11.2020
Salad/Phone/Counter Employee
LaBella Pizza
02.2019 - 10.2019
Phone/Busser Employee
Kay’s Burden Lake Pizza
06.2015 - 10.2019
Bachelor’s Degree - Psychology
University of Albany
Associates - Liberal Arts
Hudson Valley Community College
Averill Park High School
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