Gabrielle Gilley
Tallahassee
Summary
Almost 15 years of customer service based around food, almost half of that spent in a grocery store bakery. Good with coworkers and customers alike. Producing high-quality baked goods, and covering anywhere needed.
Overview
13
13
years of professional experience
Work History
Baker
Publix Supermarkets Store
12.2019 - Current
- Complied with health and safety codes to protect staff and customers.
- Baking fresh goods such as cookies, pastries, and breads
- Limited training on mixing fresh, made from scratch breads
- Frosted and iced cakes, cupcakes, doughnuts, pastries, and coffee cakes.
- Maintained accurate inventory of baking supplies and ingredients.
- Work with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Packaged finished products for sale.
- Determined baking times for various items.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained new employees on bakery methods and procedures.
Hostesss/Waitress Trainer
Ace's Restaurant
10.2012 - 07.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed job-specific competencies and performance standards.
- Monitoring and maintaining a buffet-style hot bar and salad bar
- Maintained cleanliness of the restaurant from kitchen, to dining room, to bathrooms
Education
No Degree - English Education
Pensacola State College
Pensacola, FLHigh School Diploma -
Milton High School
Milton, FL06-2015
Skills
- Baking
- Minimize ingredient waste
- Inventory management
- Food handling standards
- Customer service
- Oven operation
- Equipment maintenance
- Pastry preparation
- Cake personalization
- Quality control
- Multitasking and organization
- Dough preparation
- Active listener
Timeline
Baker
Publix Supermarkets Store
12.2019 - Current
Hostesss/Waitress Trainer
Ace's Restaurant
10.2012 - 07.2019
No Degree - English Education
Pensacola State College
High School Diploma -
Milton High School
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