Gabrielle Glaudin
Stratford,CT
Overview
10
10
years of professional experience
Work History
Office Manager - UB Student Health Services
Hartford Healthcare Medical Group
Bridgeport, CT
08.2021 - Current
- Serve as liaison between HHC and the University of Bridgeport's leadership team.
- Manage team of APP's, Nurse and Medical Assistant to meet team needs in fast-paced environment.
- Maintain up-to-date records of student compliance with state and university requirements.
- Act as a key resource regarding Health Services policies and procedures, fee schedules, services and programs.
- Maintain monthly clinic schedules and weekly staff meetings.
- Educated patients about medications, procedures and physician's instructions.
- Developed and implemented office policies and procedures.
- Ordered office/medical supplies and equipment to maintain adequate inventory levels.
- Implement, monitor and sustain workflows.
- Facilitate ongoing UB/HHC Student Health Services leader meetings.
- Collaborate with UB/HHC leaders around communication paths to reach students with information about new services/initiatives.
- Consult on health-related exemption requests.
- Review immunizations and communicate with UB leaders, students and parents on vaccine requirements.
- Hiring, onboarding and coaching of team members and providers - ensuring blend of both UB and HHC cultures.
- Designed updated Health Forms for Nursing, PA, Dental Hygiene and all incoming students.
- Identify and participate in campus events: Health and Wellness, Tabling and Informational events, Open houses, Orientations, Fresh Check Day, along with other Health and Wellness activity planning.
- Propose and approve modifications to project plans.
Hiring Manager/Operations Team Member
Path One Group
Westport, CT
05.2018 - 11.2020
- Validated and processed personal information for customers.
- Researched industry trends to inform compensation and performance strategies.
- Resolved conflicts between internal departments related to operations tasks.
- Troubleshot technical issues arising from software used in operations activities.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Participated in meetings with senior management staff regarding upcoming projects.
- Provided customer service support for inquiries regarding operations-related issues.
- Supported the onboarding and training of new operations staff.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
Administrator
SENSIBLE AUTO LENDING
Danbury, CT
07.2015 - 10.2017
- Trained new employees on system databases and created monthly schedules.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Answered incoming calls and responded to customer inquiries.
- Handled any and all credit disputes along with accounts 91+ days past due.
- Responded promptly to customer complaints in a professional manner.
Education
Bachelor's - Healthcare Administration
University of Bridgeport
Bridgeport, CT08-2025
Certificate - Emergency Medical Technician
Naugatuck Valley Community College
Waterbury, CT07.2021
Skills
Technical skills
- Electronic Health Records (EHR) Systems (PyraMed, RXNT)
- Student Information Systems (SIS) (Banner, PeopleSoft, Colleague/Datatel)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar, Drive)
- Appointment Scheduling Systems
Core Competencies
- Medical Records Management (HIPAA Compliant)
- Student Health Services Coordination
- Office Operations and Workflow Optimization
- Patient Scheduling and Triage
- Staff Supervisor and Training
- Regulatory Compliance (FERPA, HIPAA)
- Student Support and Conflict Resolution
- Data Reporting and Analysis
- Interdepartmental Communication
- Policy Implementation and Process Improvement
Additional Information
20 hours clinical rotation/shadowing hours completed at Saint Mary's Hospital - Waterbury CT
- Observed Triage system with RN or Triage nurse.
- Assisted with patient care once patient was admitted when needed (taking vitals signs).
- Helped with restocking of carts needed for each emergency room (towels, clean needles, blankets etc.)
- Observed how patients were put into hospital systems and how insurance/payments were processed.
Affiliations
- Church of God by Faith - Stamford CT
Youth Pastor, present.
- Youth In Christ Ministries - Stamford CT
Ministry Founder
- SisterSister Mentoring Program - Boys and Girls Club of Stamford
Program Founder
Languages
- Haitian Creole: Fluent
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementWork from home optionHealthcare benefitsPaid sick leave401k matchPaid time offCompany CultureFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager - UB Student Health Services
Hartford Healthcare Medical Group
08.2021 - Current
Hiring Manager/Operations Team Member
Path One Group
05.2018 - 11.2020
Administrator
SENSIBLE AUTO LENDING
07.2015 - 10.2017
Bachelor's - Healthcare Administration
University of Bridgeport
Certificate - Emergency Medical Technician
Naugatuck Valley Community College
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