GABRIELLE GOMES BARRY
Cocoa,FL
Summary
In my capacity as an Original Equipment Manufacturer (OEM)-Field Service Representative (FSR) at Embraer and Daher factories, I hold the responsibility for maintaining and strengthening personal and professional relationships within the Embraer organization. I leverage existing relationships and foster new collaborative partnerships with Embraer OEM-owned maintenance facilities to disseminate the positive impact of the Cooperative Aircraft Maintenance Program (CAMP). Concurrently, I coordinate with the Aircraft Enrollment Team to facilitate the administrative processes associated with the addition of new delivery aircraft to CAMP. Additionally, I conduct regular customer meetings to establish robust relationships and onboard them to CAMP. In my approach to customer engagement, I employ a consultative methodology to comprehend their requirements, challenges, and pain points. Subsequently, I present solutions that align with their work processes. Furthermore, I communicate the CAMP SaaS maintenance tracking vision for products and features and assess the optimal approaches to implement effective solutions that deliver value to customers. Furthermore, I provide customers with training, demonstrations, and seminars in various settings, both on-site and at industry events. When necessary, I troubleshoot and escalate technical issues reported by customers. Moreover, I contribute to the coordination between different CAMP business units, including sales and operations teams. Also as a Super Admin at HubSpot, I have efficiently and professionally managed my account. Through the generation of reports on various metrics and indicators, I have created an informative dashboard that enhances visibility for the entire leadership team. Throughout my tenure, I have consistently demonstrated my proficiency in data analysis, communication, and problem-solving.
Overview
23
23
years of professional experience
Work History
OEM Field Services Representative
CAMP Systems International/ SaaS
01.2021 - Current
- In my capacity as an Original Equipment Manufacturer (OEM)-Field Service Representative (FSR) at Embraer and Daher factories, I hold the responsibility for maintaining and strengthening personal and professional relationships within the Embraer organization
- I leverage existing relationships and foster new collaborative partnerships with Embraer OEM-owned maintenance facilities to disseminate the positive impact of the Cooperative Aircraft Maintenance Program (CAMP)
- Concurrently, I coordinate with the Aircraft Enrollment Team to facilitate the administrative processes associated with the addition of new delivery aircraft to CAMP
- Additionally, I conduct regular customer meetings to establish robust relationships and onboard them to CAMP
- In my approach to customer engagement, I employ a consultative methodology to comprehend their requirements, challenges, and pain points
- Subsequently, I present solutions that align with their work processes
- Furthermore, I communicate the CAMP SaaS maintenance tracking vision for products and features and assess the optimal approaches to implement effective solutions that deliver value to customers
- Furthermore, I provide customers with training, demonstrations, and seminars in various settings, both on-site and at industry events
- When necessary, I troubleshoot and escalate technical issues reported by customers
- Moreover, I contribute to the coordination between different CAMP business units, including sales and operations teams.
Latin America Account Manager
CAMP Systems International
01.2018 - 01.2021
- In the capacity of a Latam Account Manager, I bore the responsibility of ensuring the utmost customer satisfaction and loyalty within the geographical regions of South America, Central America, and the Caribbean
- I was tasked with the development and management of the sales region for the CAMP CAMP SaaS maintenance tracking suite of services, which provided valuable assistance to customers and potential clients in areas such as Maintenance Tracking, Engine Health Monitoring, Inventory Management, and Flight Scheduling
- Throughout the sales cycle and subsequent after-sales support, I handled various aspects, including subscription renewals, product presentations, identification of new sales opportunities, creation of Statements of Work, proposal generation, negotiation and execution of contracts, coordination of field support and training activities, aircraft activations, deactivations, and changes, credit card payments, and case escalation management
- Additionally, I facilitated the onboarding process for new Original Equipment Manufacturer (OEM) production line deliveries for Dassault, Pilatus, Hondajet, and Daher customers, ensuring a seamless activation of their first-year subscription
- I coordinated demonstrations and training sessions with clients and Field Service Representatives in Brazil and Mexico
- For customers who entered into new contracts, I provided comprehensive explanations of the enrollment process and necessary documentation, liaising with the CAMP operations team to address any special requests
- Leveraging my linguistic proficiency, I supported Sales and Account Management teams in communicating effectively with customers in Portuguese, Spanish, and French, subsequently summarizing these conversations in English
- I actively participated in industry trade shows and conducted on-site customer visits throughout the region to negotiate contracts and establish sustainable partnerships.
Aircraft Maintenance/Enrollment and onboarding Analyst
Traxxall Technologies
01.2017 - 01.2018
- Registered aircraft on Traxxall in accordance with Original Equipment Manufacturer's recommendations, Maintenance Instructions Publications, Limited Liability Companies, Airworthiness Directives, Service Bulletins, and planned maintenance intervals
- Supervised and maintained the inspection and maintenance schedule for an assigned fleet of aircraft, upholding regulatory compliance
- Conducted initial orientation and training sessions for new owners and operators, and provided post-sale support for South American Software as a Service account activations
- Audited aircraft records and maintenance documentation, and performed pre and post-enrollment quality control checks
- Generated leads, conducted customer demonstrations, performed on-site visits, and implemented retention campaigns as a special project to assist the sales team
- Provided sales support for South America when necessary.
Analyst Services Manager – Central & South America
CAMP Systems International
01.2011 - 01.2017
- Managed the Central and South American regions and held direct responsibility for 186 customer accounts
- Demonstrated a strong emphasis on customer loyalty, retention, outreach, and lead generation
- Maintained customer relationship management (CRM) database, logged calls, documented, and tracked sales opportunities
- Responded to requests for proposals (RFPs), prepared quotes, and developed proposals
- Served as the company's original equipment manufacturer (OEM) interface for Embraer
- Supported sales and customer support teams at regional and international events, including NBAA, LABACE, and OEM events
- Conducted onsite training seminars in multiple languages in North and South America
- Developed and implemented a comprehensive and actionable plan and strategy for the regions
- Placed special emphasis on customer retention, lead generation, and regaining former customers
- Utilized forecasting tools to identify potential sales prospects
- Generated regional reports for customer service and sales teams
- Provided onsite or virtual training to maintenance, repair, and overhaul (MRO) organizations and their sales teams on how to use CAMP maintenance tracking as both a sales and management tool
- Assisted MROs with building work orders and inspection packages for quoting or documenting work to be performed
- Audited customer work orders to ensure compliance with maintenance standards established by various regulatory bodies, including the European Union Member States, Argentina, Bermuda, Venezuela, Cayman Islands, Brazil, Canada, and Mexico (FAA, ANAC, EASA, CAA, DAC, and INAC)
- Actively participated in industry events and trade shows to foster relationships and promote the company's products and services.
Data Controller & Customer Liaison
Premier Aviation
01.2010 - 01.2011
- Acted as the customers single point of contact during their aircraft maintenance event
- Provided them with aircraft maintenance status updates
- Would receive, and make sure that I accurately understood, specific customer comments and concerns to be documented and addressed by the leadership team
- Assessed project issues and developed resolutions to meet productivity, quality, and customer-satisfaction goals and objectives
- Coordinated hangar maintenance personnel activities to support shop and inspection priorities to meet scheduled completion dates
- Kept Production and Quality Managers informed of scheduling constraints
- Maintained customer files and records including work packages, Form 8130’s, and Inspection Tally Sheets of inspections performed
- Coordinated with the customer representatives for the timely delivery of aircraft records, materials, or other items required during the maintenance visit.During aircraft maintenance events, I served as the primary point of contact for customers
- I provided regular updates on the status of their aircraft, ensuring that I accurately understood and documented specific customer feedback and concerns for resolution by the leadership team
- By evaluating project issues, I developed solutions that aligned with productivity, quality, and customer satisfaction goals and objectives
- In order to meet scheduled completion dates, I coordinated the efforts of hangar maintenance personnel to prioritize shop and inspection activities
- I kept Production and Quality Managers informed of any scheduling constraints
- As part of my responsibilities, I maintained customer files and records, including work packages, Form 8130's, and Inspection Tally Sheets of inspections performed
- I collaborated with customer representatives to facilitate the timely delivery of aircraft records, materials, or other essential items during maintenance visits.
Work History
01.2002 - 01.2010
- Advanced through maintenance documentation positions during my 8 years in Brazil
- Starting in the Technical Publications Library and over time rising to Fleet Management of a regional airline
- During my eight years in Brazil, I progressed through various maintenance documentation positions, beginning in the Technical Publications Library
- In this role, I was responsible for managing and organizing technical manuals and documents related to aircraft maintenance and operations
- I ensured that all documentation was up-to-date and easily accessible to maintenance teams, ensuring the smooth flow of information and compliance with industry standards
- Over time, I demonstrated my dedication and expertise, leading to my promotion to Fleet Management of a regional airline
- In this capacity, I oversaw the maintenance and upkeep of the airline's fleet of aircraft
- I worked closely with maintenance engineers and technicians to develop and implement maintenance plans, ensuring that all aircraft were in optimal condition for safe and reliable operations
- My responsibilities included scheduling maintenance tasks, monitoring aircraft maintenance history, and ensuring compliance with regulatory requirements
- I coordinated with pilots and cabin crew to address any maintenance issues that arose during flight operations, ensuring prompt resolution and minimizing disruptions to airline operations
- Through my experience in Brazil, I gained a deep understanding of aircraft maintenance practices and regulations
- I developed strong relationships with maintenance teams and regulatory authorities, fostering a collaborative and efficient working environment
- My contributions to the airline's maintenance operations played a vital role in ensuring the safety and reliability of its aircraft fleet, contributing to the airline's overall success.
Education
FAA Drone Pilot License -
12.2024
FAA Advanced Ground Instructor License -
11.2024
Aircraft Mechanics Certification – Diploma -
01.2013
Tourism - Diploma -
01.2002
Skills
- OEM Field Services
- Original Equipment Manufacturer (OEM)
- Field Service Representative (FSR)
- Cooperative Aircraft Maintenance Program (CAMP)
- CAMP SaaS maintenance tracking
- Customer engagement
- Consultative methodology
- Training and demonstrations
- Troubleshooting
- Super Admin
- Account management
- Sales cycle
- Subscription renewals
- Product presentations
- Proposal generation
- Contract negotiation
- Onboarding process
- Linguistic proficiency
- Customer support
- Aircraft maintenance
- Enrollment and onboarding
- Analyst services
- Customer relationship management (CRM)
- Sales and management tool
- Maintenance, repair, and overhaul (MRO)
- Regulatory compliance
- Data analysis
- Communication
- Problem-solving
- Customer satisfaction
- Sales region management
- Lead generation
- Forecasting
- Relationship building
- Product promotion
- Customer liaison
- Project management
- Quality control
- Hangar maintenance
- Technical publications
- Fleet management
- Aircraft mechanics
- Tourism
- FAA Drone Pilot License
- FAA Advanced Ground Instructor License
- Operating systems: HUBSPOT, ACUMATICA, SALESFORCE, CAMP MTX, EHM, Icamp, TRAX, TRAXXALL, SICTA, IC, JETNET, AMSTAT, CAMP 30, PAMC (DOS), TEAMS, ZENDESK, CONFLUENCE
Operatingsystems
- HUBSPOT
- ACUMATICA
- SALESFORCE
- CAMP MTX
- EHM
- Icamp
- TRAX
- TRAXXALL
- SICTA
- IC
- JETNET
- AMSTAT
- CAMP 3.0
- PAMC (DOS)
- TEAMS
- ZENDESK
- CONFLUENCE
Languages
- Portuguese
- French
- English
- Spanish
References
References available on request.
Timeline
OEM Field Services Representative
CAMP Systems International/ SaaS
01.2021 - Current
Latin America Account Manager
CAMP Systems International
01.2018 - 01.2021
Aircraft Maintenance/Enrollment and onboarding Analyst
Traxxall Technologies
01.2017 - 01.2018
Analyst Services Manager – Central & South America
CAMP Systems International
01.2011 - 01.2017
Data Controller & Customer Liaison
Premier Aviation
01.2010 - 01.2011
Work History
01.2002 - 01.2010
FAA Drone Pilot License -
FAA Advanced Ground Instructor License -
Aircraft Mechanics Certification – Diploma -
Tourism - Diploma -
Similar Profiles
Shawn BallingerShawn Ballinger
Quality Assurance Specialist at CAMP Systems InternationalQuality Assurance Specialist at CAMP Systems International
KRISTINA TACIKRISTINA TACI
Customer Service Representative at CAMP Systems InternationalCustomer Service Representative at CAMP Systems International
MARTIN HUGHESMARTIN HUGHES
Senior Product Owner at CAMP Systems InternationalSenior Product Owner at CAMP Systems International
Timothy NickellTimothy Nickell
Lead Service Technician at Ringpower CatLead Service Technician at Ringpower Cat
Misty BodineMisty Bodine
Heavy Equipment Operator at Ashley HullHeavy Equipment Operator at Ashley Hull