Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabrielle Gonzalez

San Jose,CA

Summary

Driven by a results-focused approach, I leveraged expert problem-solving and quality assurance skills at JLL to enhance operational efficiency and customer satisfaction. My strategic initiatives in process improvement and management collaboration led to significant service delivery advancements, showcasing my ability to drive impactful change and foster robust client relations.

Overview

4
4
years of professional experience

Work History

Business Enablement Specialist

JLL
06.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Built and managed relationships with key clients and partners to drive growth.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.
  • Support KPI success as required by service lines globally
  • Continue to act as a support structure leveraging functions such as BIT, HR, L&D, Finance, communications & Governance across all regions.
  • Refresh and empower the Business Enablement team to think/act globally, drive accountability and elevate value. Success will be measured by an increase in all team members actively contributing ideas or solutions with a global perspective.
  • Quantify value contribution across Service Lines (e.g., improved efficiency, client/stakeholder satisfaction) through standardized reporting tools
  • Achieve improvement in service delivery efficiency (e.g., reduced processing time, increased accuracy) by leveraging and integrating project management tools (Smartsheet, Asana) and methodologies (Six Sigma) into daily workflows.
  • Implement a system for tracking individual contributions towards team goals, including but not limited to participating in team meetings to discuss progress/challenges, etc., and offer at least one suggestion for improvement on team projects/processes per quarter.
  • Assist in the development and implementation and tracking of action plans to address key findings directly from the client and the WSM / Account Management Surveys.
  • When performance falls short of an established KPI or a project/process, implement a corrective action plan. This plan should include identifying the root cause, documenting an improvement strategy, and creating a measurable goal
  • Continue to upskill and establish a clear career path forward.
  • Support employee engagement through communication and recognition.
  • Foster a positive culture. Be transparent, engaged, visible & accountable.
  • Developed and maintained project documentation for reliable records.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.

Business Operations Specialist

Cushman & Wakefield
04.2022 - 06.2023
  • Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
  • Coordinated multiple initiatives simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
  • Participated in meetings and associated events to help define and achieve organizational objectives.
  • Enhanced team productivity, setting clear expectations, and providing ongoing feedback and support.
  • Monitored and tracked project execution of tasks.
  • Developed comprehensive project plans, managing deadlines, resources, and deliverables effectively from inception to completion.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.

Facilities Coordinator

Cushman & Wakefield
08.2020 - 04.2022
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Ordered, maintained and distributed supplies and inventory.

Education

High School Diploma -

San Jose High School
06.2013

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Process Improvement
  • Management collaboration
  • Idea Development and Brainstorming
  • Issue Research
  • Audit reporting

Accomplishments

  • Collaborated with team of two employees in the development of Corrigo Assessment Evaluation.
  • Supervised team of 5-10 staff members for FDOB (First Day of Business) for new buildings opening up for our clients, Google Employees.
  • Achieved collaborating and documenting key priorities/ projects for five pillars through effectively helping with client facing meeting.
  • Collaborated with five pillars to funnel certain projects to highlight to our client in the development of Project Discovery.

Timeline

Business Enablement Specialist

JLL
06.2023 - Current

Business Operations Specialist

Cushman & Wakefield
04.2022 - 06.2023

Facilities Coordinator

Cushman & Wakefield
08.2020 - 04.2022

High School Diploma -

San Jose High School

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Gabrielle Gonzalez