Gabrielle Graham
West Jordan
Summary
I currently attend Utah State University where I am seeking to obtain my BSW. My current GPA is 3.8. I'm a determined student that is looking to obtain experience in the field which includes applying my theoretical knowledge, developing practical skills in client assessment, case management, and advocacy; all while demonstrating strong interpersonal skills and a commitment to ethical social work practices.
Overview
2025
2025
years of professional experience
Work History
Intern
Quality Coach
Entrata
01.2019 - Current
- Respond to online guest cards sent by prospective residents via phone calls and personalized emails
- Return the calls/messages of prospective residents
- Take incoming chat communications from prospective leads and residents
- Achieve, at a minimum, passing quality assurance scores for all graded chats, emails, and outbound calls
- Respond to online reviews left by prospective residents, residents, and past residents from a range of reviewing platforms; including but not limited to Google, Yelp, and Apartments.com
- Grade and audit agent calls for quality
- Meet and coach agents for monthly reviews
- Meet with supervisors to discuss agents' progress and performance
Billing Specialist
Alta Medical Management
11.2015 - 12.2018
- Medical Billing
- Answer patients' billing questions
- Post patient payments
- Work directly with the insurance company, health care provider, and patient to get a claim processed or paid
- Review and appeal unpaid and denied claims
- Handle collections on unpaid accounts
- Manage the facility's accounts receivable reports
Administrative Assistant
Wasatch Internal Medicine
08.2013 - 10.2015
- Customer service
- Front desk lead
- Checking in and scheduling patient appointments
- Scanning home health, new patient information, and any additional documentation
- Scheduling lunches for drug reps and medical companies
- Managing night clinic, after-hour phone calls, and patient appointments
- Knowledge of insurance companies and their benefit/coverage plans
- Sorting and importing faxes into the correct patient's charts
- Managing insurance checks and patient payments, making sure they are deposited correctly
Education
High School -
Taylorsville High School
06.2009
AGS - Bachelor of Social Work, LCSW
Utah State University
01.2026
Master Esthetics -
Cameo College Of Essential Beauty
08.2013
Skills
- Effective communication skills
- Knowledge of Microsoft systems
- Knowledge of Google systems
- Computer skills
- Ability to effectively communicate with customers
- Works well with others
- Problem-solving skills
- Attention to detail
- Time management skills
- Active listening skills
- Medical Billing
- Live chat
- Social Work
- Quality assurance expertise
- Office administration
- Quick learner
- Team building
Timeline
Quality Coach
Entrata
01.2019 - Current
Billing Specialist
Alta Medical Management
11.2015 - 12.2018
Administrative Assistant
Wasatch Internal Medicine
08.2013 - 10.2015
AGS - Bachelor of Social Work, LCSW
Utah State University
Master Esthetics -
Cameo College Of Essential Beauty
Intern
High School -
Taylorsville High School
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