Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Graves

Gabrielle Graves

Shreveport,LA

Summary

Dedicated and results-oriented customer service professional with a proven track record of delivering exceptional support and satisfaction. Seeking a remote customer service position to leverage strong communication and problem-solving skills in a dynamic and collaborative environment.

Overview

15
15
years of professional experience

Work History

Customer Service Representative (Remote)

Sagility
Shreveport, LA
08.2023 - Current
  • Updated members files in accordance with company policy and procedure guidelines.
  • Provided excellent members service by responding to inquiries in a timely and professional manner.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Ensured that proper follow up was completed after each interaction with a member.
  • Collected payments from members and entered them into the billing system accurately.
  • Adhered to HIPAA regulations when handling confidential members information.
  • Utilized active listening and communication skills to address members inquiries and escalate issues to supervisor.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Maintained a high level of professionalism when dealing with difficult members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with members to understand needs, resolve issues and answer questions.
  • Resolved customer complaints promptly and efficiently.

Auditor

Circle K
Shreveport, LA
05.2019 - 08.2023
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Reviewed financial statements to ensure accuracy and compliance with regulations.
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Conducted audits on internal controls and developed reports on findings.

Cashier Team Lead

Circle K
Shreveport, LA
04.2015 - 05.2019
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Processed refunds and exchanges according to company policy.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Performed daily opening and closing procedures for the register area.
  • Assisted customers with locating items within the store when requested.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Monitored cashier performance, providing feedback as needed.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Answered customer questions and provided store information.

Cashier

Wendys Restaurant
Shreveport, LA
12.2012 - 04.2015
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the menu.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.

Receptionist

Dr Holloway Office
Shreveport, La
03.2010 - 12.2012
  • Provided excellent customer service at all times while interacting .
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Education

High School Diploma -

Huntington High School
Shreveport, La
05-2009

Skills

  • Account updating
  • Complaint resolution
  • Call center experience
  • Credit card payment processing
  • Time management
  • Strong teamwork
  • High-energy attitude
  • Money handling
  • Inbound and outbound calling
  • Active listening
  • Remote Communication
  • Multitasking

Timeline

Customer Service Representative (Remote)

Sagility
08.2023 - Current

Auditor

Circle K
05.2019 - 08.2023

Cashier Team Lead

Circle K
04.2015 - 05.2019

Cashier

Wendys Restaurant
12.2012 - 04.2015

Receptionist

Dr Holloway Office
03.2010 - 12.2012

High School Diploma -

Huntington High School

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Gabrielle Graves