Gabrielle Green
Washington,DC
Summary
Customer-oriented and committed to helping clients. Holds a strong history of leading high-performance teams to exceed objectives, while being dedicated and hardworking with an internal drive to deliver excellence.
Overview
6
6
years of professional experience
Work History
Customer Success Manager 2
LinkedIn
Washington, DC
10.2023 - Current
- Onboard and manage over 200 customers across small business, mid-market and enterprise size accounts
- Leading training and technical sessions to ensure healthy customer usage
- Coordinates and conducts multiple onboarding calls for each account, while also tracking and evaluating the account health metrics over the onboarding period
- Provides reports on key program KPIs to the account team, including percentage of customers successfully onboarded and the completion rate of CRM synchronization
- Diversity, Inclusion and Belonging office chair, leading discussions with large stakeholders, hosting fireside chats, allocating budget and organizing events across multiple channels.
Customer Success Manager 1
LinkedIn
Washington, DC
03.2022 - 10.2023
- Oversees a dynamic portfolio of customer onboarding projects on a rolling 30-day basis, ensuring each account is onboarded successfully within the expected timeframe
- Identify common obstacles in the onboarding process and trends to enhance the onboarding experience
- Manage relationships with cross functional teams to develop roadmaps and supporting process improvements
- Serve as the liaison between Sales and Customer Success teams, representing the customers perspective and acting as the central point for information exchange.
Customer Engagement Account Executive
Oracle
Boston, Massachusetts
06.2019 - 02.2022
- Manages customer and prospect inquiries into specific industries
- Provides rapid response and superior customer service
- Manages client relationship management projects from inception to completion in mid-market to enterprise (>$2B Revenue) sized accounts to optimize the sales cycle and drive marketing effectiveness and impact.
Business Intelligence Consultant
Oracle
Boston, Massachusetts
09.2018 - 06.2019
- Collaborate with the virtual sales team on account strategy, demand generation activities and results
- Gain in depth knowledge of products, clients, inventory management, competitors
- Drive high customer satisfaction and references by ensuring the customer is receiving value.
Education
Bachelor of Arts - Mass communications
Clark Atlanta University
Atlanta, GA05.2018
Skills
- Customer Success Strategies
- Project Management
- Salesforce
- Zoom Info
- Tableau
- Microsoft Office Suite
Timeline
Customer Success Manager 2
LinkedIn
10.2023 - Current
Customer Success Manager 1
LinkedIn
03.2022 - 10.2023
Customer Engagement Account Executive
Oracle
06.2019 - 02.2022
Business Intelligence Consultant
Oracle
09.2018 - 06.2019
Bachelor of Arts - Mass communications
Clark Atlanta University