Gabrielle Green
Washington,DC
Summary
Customer-oriented and committed to helping clients. Holds a strong history of leading high-performance teams to exceed objectives, while being dedicated and hardworking with an internal drive to deliver excellence.
Overview
6
6
years of professional experience
Work History
Customer Success Manager 2
LinkedIn
10.2023 - Current
- Onboard and manage over 200 customers across small business, mid-market and enterprise size accounts
- Leading training and technical sessions to ensure healthy customer usage
- Coordinates and conducts multiple onboarding calls for each account, while also tracking and evaluating the account health metrics over the onboarding period
- Provides reports on key program KPIs to the account team, including percentage of customers successfully onboarded and the completion rate of CRM synchronization
- Diversity, Inclusion and Belonging office chair, leading discussions with large stakeholders, hosting fireside chats, allocating budget and organizing events across multiple channels.
Customer Success Manager 1
LinkedIn
03.2022 - 10.2023
- Oversees a dynamic portfolio of customer onboarding projects on a rolling 30-day basis, ensuring each account is onboarded successfully within the expected timeframe
- Identify common obstacles in the onboarding process and trends to enhance the onboarding experience
- Manage relationships with cross functional teams to develop roadmaps and supporting process improvements
- Serve as the liaison between Sales and Customer Success teams, representing the customers perspective and acting as the central point for information exchange.
Customer Engagement Account Executive
Oracle
06.2019 - 02.2022
- Manages customer and prospect inquiries into specific industries
- Provides rapid response and superior customer service
- Manages client relationship management projects from inception to completion in mid-market to enterprise (>$2B Revenue) sized accounts to optimize the sales cycle and drive marketing effectiveness and impact.
Business Intelligence Consultant
Oracle
09.2018 - 06.2019
- Collaborate with the virtual sales team on account strategy, demand generation activities and results
- Gain in depth knowledge of products, clients, inventory management, competitors
- Drive high customer satisfaction and references by ensuring the customer is receiving value.
Education
Bachelor of Arts - Mass communications
Clark Atlanta University
Atlanta, GA05.2018
Skills
- Customer Success Strategies
- Project Management
- Salesforce
- Zoom Info
- Tableau
- Microsoft Office Suite
Timeline
Customer Success Manager 2
LinkedIn
10.2023 - Current
Customer Success Manager 1
LinkedIn
03.2022 - 10.2023
Customer Engagement Account Executive
Oracle
06.2019 - 02.2022
Business Intelligence Consultant
Oracle
09.2018 - 06.2019
Bachelor of Arts - Mass communications
Clark Atlanta University
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