Gabrielle Griffin
Chattanooga,TN
Summary
Over 10 years of experience in customer relations and business development. Possessing a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Over 2 years of assorted experience within the healthcare industry, possessing a multitude of skills for medical billing. Motivated, communicative, and results-driven with excellent problem solving and organizational skills.
Overview
7
7
years of professional experience
Work History
Reimbursement Consultant
National Seating and Mobility
10.2020 - 03.2023
- Develop a strong knowledge of medical terminology, ICD-10, CPT, Hipaa compliance, and HCPC coding.
- Submit appeals/reconsideration when provided a denial from payer following their specific guidelines.
- Maintain current knowledge of payer requirements for accounts receivable including Medicare and Medicaid regulations across the nation.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Prevented delays and claim denials by correcting information prior to submission.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Contributed knowledge to help improve financial management, billing and tracking systems.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
- Used data entry skills to accurately document and input statements.
Customer Success Specialist
T-Mobile
05.2016 - 10.2020
- Review company practices to ensure clients get maximum satisfaction from their purchases.
- Educate and inform clients about the company’s products, services and special offers.
- Attend to client complaints and resolve issues promptly.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Being proficient in the use of digital tools designed to enhance interaction and onboarding to actively demonstrate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Education
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Chattanooga State Community College
Skills
- Excellent word and PowerPoint skills plus a good working knowledge of Excel
- Good problem solving skills, able to grasp problems quickly and draw informed conclusions
- High attention to detail and an ability to work well under pressure
- Strong interpersonal skills and ability to work well independently or within a team environment
Timeline
Reimbursement Consultant
National Seating and Mobility
10.2020 - 03.2023
Customer Success Specialist
T-Mobile
05.2016 - 10.2020
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Chattanooga State Community College
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