Gabrielle Griffith
Houston,United States
Summary
A highly motivated supervisor with over 5 years of experience in leading and managing teams in a fast-paced and competitive environment. Proven track record of driving operational efficiency and customer satisfaction. Possesses excellent leadership, organization, and communication skills, as well as a deep understanding of customer service excellence. Highly adept at ensuring that services are delivered with a high level of quality and accuracy.
Overview
11
11
years of professional experience
Work History
Correctional Officer III-Food Service Mngr Trainee
Texas Department Of Criminal Justice
Brazoria, TX
04.2022 - Current
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Collaborated with other departments within the organization regarding food service needs.
- Monitored food preparation activities to ensure adherence to safety standards and regulations.
- Performed regular inspections of the facility's sanitation practices and facilities.
- Coordinated with chefs and kitchen staff to develop menus that met nutritional needs.
Contact Tracer
City of Houston Health Department
Houston, TX
01.2019 - 04.2022
- Interview and collect data from positive COVID-19 patients to obtain additional information on individuals who may have come in contact with the patient
- Gather and records demographic information, symptoms, possible high-risk environment in the Houston Electronic Disease Surveillance System (HEDSS)
- Provide clear instruction, information, and importance of state quarantine procedures and/or testing protocols
- Input data collected from interviews into the HEDSS database for identification of newly diagnosed patients and contacts for the contact tracing efforts.
Shift Manager- Supervisor
McDonald's Corporation
Houston, TX
11.2015 - 12.2018
- Maintained accurate records by efficiently processing payroll, updating timesheets, demonstrating protocol, while also tracking supply and shipment orders.
- Coordinated crew assignments and maintained operational efficiency in response to staff gaps.
- Provided guidance and oversight to new recruits on company policies, customer service protocols, processing of food orders as well as cash-handling procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Correctional Officer
Texas Department of Criminal Justice, TDCJ
Huntsville , Texas
06.2013 - 11.2015
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Education
High School -
Urban Assembly School for Green Careers (UAGC)
01.2013
Skills
- Microsoft Offices - Word, PowerPoint, Excel, etc
- Customer Service Management
- Organization
- Flexibility
- Surveillance
- Trained in CPR
- Team Collaboration and Leadership
Military Service
United States, 2015, 2019, E-2, 92A (Logistics Supply Specialist)
Languages
Spanish (conversational)
References
References available upon request.
Timeline
Correctional Officer III-Food Service Mngr Trainee
Texas Department Of Criminal Justice
04.2022 - Current
Contact Tracer
City of Houston Health Department
01.2019 - 04.2022
Shift Manager- Supervisor
McDonald's Corporation
11.2015 - 12.2018
Correctional Officer
Texas Department of Criminal Justice, TDCJ
06.2013 - 11.2015
High School -
Urban Assembly School for Green Careers (UAGC)
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