Gabrielle Grimaldi
Coral Gables,FL
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
VCA Knowles Central Animal Hospital
Miami, FL
02.2018 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, and refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
Clinical Assistant
University of Miami General Internal Medicine
Miami, FL
07.2017 - 08.2019
- Communicated with pharmacies for prescription refills on behalf of thesupervising physician.
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Kept facility stocked with necessary supplies, equipment, and instruments.
- Collected, labeled, and stored laboratory specimens properly prior to testing.
Front Desk Receptionist
South Miami Heart Specialists
Miami, FL
03.2012 - 10.2014
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks, and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Medical Assistant
Dr. Judith Crowell Dermatology
Miami, FL
09.2010 - 05.2012
- Assisted physicians with patient care by taking vital signs, andpatient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
Education
Associate of Science -
West Coast University
Doral, FL06-2014
Medical Assistance
A.T.I Carrer Building
05-2010
Skills
- Patient Flow Management
- CPR/First Aid certified
- Staff Management
- Training and mentoring
- Medical office administration
- Records Management
- Petty cash management
- Office Administration
Timeline
Customer Service Supervisor
VCA Knowles Central Animal Hospital
02.2018 - Current
Clinical Assistant
University of Miami General Internal Medicine
07.2017 - 08.2019
Front Desk Receptionist
South Miami Heart Specialists
03.2012 - 10.2014
Medical Assistant
Dr. Judith Crowell Dermatology
09.2010 - 05.2012
Associate of Science -
West Coast University
Medical Assistance
A.T.I Carrer Building
Similar Profiles
Kiara CajigasKiara Cajigas
Veterinary Assistant at VCA Knowles Snapper Creek Animal HospitalVeterinary Assistant at VCA Knowles Snapper Creek Animal Hospital
Cristhian AventinCristhian Aventin
Veterinary Assistant at VCA Knowles CentralVeterinary Assistant at VCA Knowles Central
Michele Lopes De OliveiraMichele Lopes De Oliveira
Client Care Specialist at VCA Central Park Animal HospitalClient Care Specialist at VCA Central Park Animal Hospital