Gabrielle Grimes

• Collaborated with three founders from distinct companies, engaging partner stakeholders as primary contact for marketing execution and continuous communication.
• Designed and deployed bespoke marketing initiatives and content timelines, harmonized with each company's aspirations, deadlines, and brand voice.
• Designed and launched over 200 customer-facing posts across four social media platforms, guaranteeing uniformity, correctness, and on-schedule delivery.
• Facilitated feedback, revisions, and inquiries regarding content while nurturing robust stakeholder relationships and satisfaction.
• Engaged with multiple teams to adjust strategy in response to feedback and shifting business demands.

• Facilitated support for over 100 customers, both online and in person, acting as the primary point of contact during the inquiry and purchase process.
• Directed customers through a comprehensive ownership lifecycle, from identifying needs to addressing post-purchase queries, guaranteeing a smooth, knowledgeable experience.
• Achieved successful closure of 15+ trailer sales by correlating customer specifications with appropriate inventory and establishing transparent expectations.
• Addressed customer inquiries, concerns, and follow-up questions promptly, fostering trust, satisfaction, and repeat engagement.
• Managed precise customer and deal records to ensure continuity and follow-through.

Outage Information Manager (June 2023 – November 2024)

• Monitored and coordinated outage communication for over 400 systems, serving as a central point of contact in a 24/7 operational environment.
• Communicated directly with 10 or more military and federal agencies, ensuring accurate, timely status updates, and issue resolution.
• Delivered operational briefings to over 100 participants, both in person and virtually, translating complex technical information into clear, actionable updates.
• Directed time-sensitive decisions for senior military leadership, including Generals and Department of Defense agencies, reducing operational risk and service disruption.

Deployment Recruiter (Jan 2023 – Jun 2023)

• Managed end-to-end pipelines for 150+ active candidates, acting as the primary point of contact throughout the process.
• Trained and onboarded more than five new team members, improving consistency, communication quality, and process adherence.
• Streamlined cross-functional communication to provide timely updates and foster positive stakeholder engagement.

Operations & Team Leadership (May 2019 – May 2025)

• Formulated and instituted 5 Standard Operating Procedures (SOPs) to optimize efficiency, consistency, and onboarding across teams.
• Conducted 20+ briefings and training sessions tailored to various audiences, including technical and non-technical groups
• Directed an organization-wide program supporting 60 active participants within a 400+ person organization, overseeing coordination, communication, and execution.
• Led and coordinated teams of up to 100 personnel, ensuring accountability and performance standards.

• Managed daily operational support and customer interaction at high-volume service center, assisting 20 to 50 customers on a daily basis.
• Served as an escalation point for customer concerns and service issues, resolving complaints, and maintaining satisfaction and trust.
• Supervised and coordinated a team of six technicians, balancing workflow efficiency with customer experience.
• Managed scheduling, task prioritization, and service coordination to minimize wait times, and ensure smooth operations.