Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Gabrielle Guerra

Holland

Summary

Dedicated professional with a proven track record in patient care and customer service, notably at Continuum Home Care. Excelled in compassionate communication and vital signs monitoring, enhancing patient comfort and independence. Achieved increased loyalty through effective problem-solving and empathy, demonstrating dependable responsibility and a results-driven approach.

Overview

8
8
years of professional experience

Work History

In Home Health Keeper

Continuum Home Care
06.2024 - Current
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Administered prescribed medications under direction of physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Assisted with transportation arrangements for medical appointments or other outings as needed, supporting patient mobility outside the home.
  • Utilized time management skills effectively to prioritize tasks while maintaining high-quality standards of patient care.

Customer Service Representative

Repete's Bar & Grill - Eat | Drink | Play
02.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

In Home Health Keeper

Comfort Keepers
03.2024 - 06.2024
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

GED -

Holland High School
Holland, MI
06.2013

Skills

Bathing Assistance

Patient Care

Vital signs monitoring

Dressing assistance

Compassionate communication

Personal Hygiene Assistance

Transportation Assistance

Meal Preparation

Feeding Assistance

Respectful and Compassionate

Elderly Care

Problem-Solving

Dependable and Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

In Home Health Keeper

Continuum Home Care
06.2024 - Current

In Home Health Keeper

Comfort Keepers
03.2024 - 06.2024

Customer Service Representative

Repete's Bar & Grill - Eat | Drink | Play
02.2017 - Current

GED -

Holland High School

Similar Profiles

CREATE PROFILE
Gabrielle Guerra