Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Barista

Gabrielle Guevara

Peachtree Corners

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at B&w Burgers, Buns & Brews. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in multitasking and effective communication, consistently fostering a positive team environment and ensuring timely service during peak hours.

Overview

3
3
years of professional experience

Work History

Host

B&w Burgers, Buns & Brews
02.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Barista

The Corner Cup
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA
04-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented

Accomplishments

  • Resolved product issue through consumer testing.
  • Team leader

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Participating in local clean-up initiatives
  • Volunteering
  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • Gym Workouts
  • Pilates
  • Blogging/Vlogging
  • Gardening
  • Cooking

Timeline

Host

B&w Burgers, Buns & Brews
02.2025 - Current

Barista

The Corner Cup
11.2022 - Current

Bachelor of Science - Psychology

Kennesaw State University

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