Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Gabrielle Guillory-Davis

Conroe,TX

Summary

Dynamic Benefits Analyst with over 6 years of experience delivering impactful HR and Customer Service solutions. Expertise in reconciling complex data and optimizing benefits administration, successfully enhancing data accuracy by 35%. Proven track record of engaging over 3,500 individuals on insurance plans and driving process innovations to minimize errors and improve efficiency. Ready to leverage strong analytical and communication skills to enhance dealership engagement and improve employee satisfaction in a remote setting.

Overview

10
10
years of professional experience

Work History

Sr. Benefits Analyst/Customer Service Representative

Working Solutions
Austin, United States
04.2021 - Current

Driven by a deep appreciate for visual arts an=d the intricacies of human expression, translating into a meticulous approach to observing and categorizing visual data

Benefits Administrator

Freedom Mortgage
, United States
06.2018 - 03.2021
  • Guided employees through the claims denial appeal process, clearly explaining necessary steps and documentation to maximize successful resolutions.
  • Administered all facets of the 401(k) plan, ensuring precise communication and funding.
  • Minimized data entry errors by 15% through the implementation of a personal verification system.
  • Facilitated the migration of 5,000 data records to a new database with minimal discrepancies.
  • Constructed clear and organized flowcharts to enhance understanding of data workflows.
  • Leveraged AI-powered analytics tools to scrutinize complex benefits utilization data, identifying key trends and cost-saving opportunities to optimize plan design and employee satisfaction.

Compensation and Benefits Specialist

Bread Financial
Columbus, United States
07.2015 - 11.2016
  • Executed bi-weekly reviews and reconciled compensation files, coordinating wire transfers effectively.
  • Managed and reconciled employee credentialing documentation and licensing requirements, ensuring data accuracy and compliance for benefits-related professional groups.
  • Administered comprehensive total rewards strategies covering compensation structures and benefits programs.
  • Conducted salary surveys and proposed adjustments to maintain competitive compensation packages.
  • Led cross-functional initiatives to optimize benefits administration processes, collaborating with HRIS and payroll teams to improve efficiency and data accuracy Formation.

Education

Bachelor of Science -

University Of Houston
Houston, United States
06.2025

Associates - Business Administration

Houston Community College
Houston, United States
12.2024

Skills

  • Payroll
  • Medical Collection
  • Sales strategies
  • Accuracy
  • HIPAA Compliance
  • Chargebacks
  • Revenue cycle management
  • Team collaboration
  • Record keeping
  • Data Entry
  • Data Tracking
  • Automotive Sales
  • CRM Proficiency
  • DMS Familiarity
  • Data collection
  • CRM systems
  • Contract management
  • Information Management
  • Machine learning
  • Data analysis
  • Google Docs
  • Attention to detail
  • Software proficiency
  • HRIS systems
  • Adaptability
  • Client relations
  • Client Engagement
  • Problem-solving
  • Virtual Presentations
  • Time management
  • Change management
  • Sales Goals
  • Intelligence experience
  • Value Proposition
  • Lead Management
  • Sales Documentation
  • SQL
  • Self-Starter
  • Positive Attitude
  • Multi-line phone systems
  • Relationship Builder
  • Intelligence community
  • Following Procedures
  • Remote Flexibility
  • Quality Leads
  • Robust Support
  • Relationship Management
  • Training
  • Organizational Skills
  • Customer Experience
  • Web 30
  • Coachability
  • Outbound calling
  • Communication
  • Linux
  • Client services
  • Agility
  • Medicare D-SNP
  • Statistics
  • AEM
  • Blockchain
  • Supervisor experience
  • Web3
  • QNXT systems
  • UNIX
  • Market research
  • Docebo
  • Insurance third-party billing
  • QNXT
  • Marketing automation
  • Warm Calls
  • Healthcare support
  • Sitecore
  • Professionalism
  • Slack
  • Executive administrative support
  • Client Onboarding
  • Analytical Solutions
  • Underwriting
  • Microsoft Publisher
  • Strategic planning
  • Forecasting
  • Statistical analysis
  • Cybersecurity
  • Threat intelligence
  • Auto glass
  • CareTend
  • Supply chain
  • Pricing
  • Conflict management
  • Project management software
  • Ticketing Systems
  • NCQA certification
  • D-SNP

Timeline

Sr. Benefits Analyst/Customer Service Representative

Working Solutions
04.2021 - Current

Benefits Administrator

Freedom Mortgage
06.2018 - 03.2021

Compensation and Benefits Specialist

Bread Financial
07.2015 - 11.2016

Bachelor of Science -

University Of Houston

Associates - Business Administration

Houston Community College
Gabrielle Guillory-Davis
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