Dynamic Benefits Analyst with over 6 years of experience delivering impactful HR and Customer Service solutions. Expertise in reconciling complex data and optimizing benefits administration, successfully enhancing data accuracy by 35%. Proven track record of engaging over 3,500 individuals on insurance plans and driving process innovations to minimize errors and improve efficiency. Ready to leverage strong analytical and communication skills to enhance dealership engagement and improve employee satisfaction in a remote setting.
Overview
10
10
years of professional experience
Work History
Sr. Benefits Analyst/Customer Service Representative
Working Solutions
Austin, United States
04.2021 - Current
Driven by a deep appreciate for visual arts an=d the intricacies of human expression, translating into a meticulous approach to observing and categorizing visual data
Benefits Administrator
Freedom Mortgage
, United States
06.2018 - 03.2021
Guided employees through the claims denial appeal process, clearly explaining necessary steps and documentation to maximize successful resolutions.
Administered all facets of the 401(k) plan, ensuring precise communication and funding.
Minimized data entry errors by 15% through the implementation of a personal verification system.
Facilitated the migration of 5,000 data records to a new database with minimal discrepancies.
Constructed clear and organized flowcharts to enhance understanding of data workflows.
Leveraged AI-powered analytics tools to scrutinize complex benefits utilization data, identifying key trends and cost-saving opportunities to optimize plan design and employee satisfaction.
Managed and reconciled employee credentialing documentation and licensing requirements, ensuring data accuracy and compliance for benefits-related professional groups.
Administered comprehensive total rewards strategies covering compensation structures and benefits programs.
Conducted salary surveys and proposed adjustments to maintain competitive compensation packages.
Led cross-functional initiatives to optimize benefits administration processes, collaborating with HRIS and payroll teams to improve efficiency and data accuracy Formation.