Gabrielle Gutierrez
Ontario,CA
Summary
Dynamic and results-oriented professional with a proven track record at Dr. Wheel Mobile Wheel Repair, adept in client relations and technical support. Excelled in creating sales leads and resolving customer inquiries, boosting revenue and customer satisfaction. Skilled in sales training and customer assistance, demonstrating exceptional communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
Dr. Wheel Mobile Wheel Repair
2023.05 - Current
- Provided superior service by assisting call-in customers quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Created sales leeds by processing data and providing pricing, ensuring consistency and accuracy across all media and contact platforms.
- Upsold additional products and services to customers, increasing revenue.
- Collaborated with marketing team to create targeted promotional campaigns, driving customer engagement and sales growth.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Pet Sitter
Rover
2021.11 - Current
- Prepared food and water following instructions from pet owners.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Exercised animals regularly with walks and rigorous play activities.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Food Deliverer
DoorDash
2020.06 - Current
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on the job.
- Maintained excellent communication with restaurant staff and customers ensuring accuracy in order pickups and dropoffs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
Accounting Assistant
Dr. Wheel Mobile Wheel Repair
2017.11 - 2020.03
- Facilitated smooth workflow by accurately handling data entry while receiving call-in customer inquiries and updating client records in a timely manner.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Counted, verified and handled bank deposits and effectively applied appropriate funds to open balance invoices.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Hotel Front Desk Clerk
Quality Inn
2016.11 - 2017.11
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Balanced hotel accounts and resolved discrepancies during overnight shift.
Barista
Starbucks
2015.10 - 2016.11
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages both behind counter and in the drive thru.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Sanitized equipment and cleaned counters, bathrooms, tables and floors to prevent spread of germs during overnight shifts.
Sales Associate
Avenue Stores
2015.04 - 2015.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Receptionist
Dr. Wheel Mobile Wheel Repair
2013.10 - 2014.12
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Education
No Degree - High School Education
Garey High School
Pomona, CA06.2013
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Responsibility
- Building Rapport
- Resilience Under Pressure
- Creativity
Certification
Current Food Handler's Permit
Hobbies
Writing Stories
Hiking
Reading
Learning languages such as Russian, American Sign Language, and Chinese
Timeline
Sales Agent
Dr. Wheel Mobile Wheel Repair
2023.05 - Current
Pet Sitter
Rover
2021.11 - Current
Food Deliverer
DoorDash
2020.06 - Current
Accounting Assistant
Dr. Wheel Mobile Wheel Repair
2017.11 - 2020.03
Hotel Front Desk Clerk
Quality Inn
2016.11 - 2017.11
Barista
Starbucks
2015.10 - 2016.11
Sales Associate
Avenue Stores
2015.04 - 2015.10
Receptionist
Dr. Wheel Mobile Wheel Repair
2013.10 - 2014.12
No Degree - High School Education
Garey High School
Current Food Handler's Permit
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