Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Gabrielle Hamil

Huntsville, AL,AL

Summary

Qualified-focused assistant in coordinating within job-related techniques, detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities. Knowledgeable Analyst well-versed in due diligence, valuations and statistical analysis. Prepares models, medical and programming trends and gives presentations/training capabilities. Detailed in data analysis and reporting for audits, trend determination and financial planning. Detail-focused Data Analyst with knowledge in data, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Data entry and patient accounts. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Perceptive and logical Data Analyst communicates well with both technical professionals and end-users to identify and translate business requirements. Offers 7 years of experience driving data accuracy and integrity. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.

Overview

3
3
years of professional experience

Work History

Clinical Assistant

Huntsville Hospital
Madison, AL
02.2021 - Current
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Processed eligibility and benefits verification and authorization requests.
  • Coordinated with contracting department to resolve payer issues.
  • Communicated effectively with members of operations, finance and clinical departments.
  • Used Next Bar to process benefit transactions.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.

EKG Technician

Huntsville Hospital
Huntsville, AL
09.2018 - 02.2021
  • Educated patients on testing and preparation steps prior to procedure.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Communicated with healthcare workers and physicians concerning test results.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Edited final test results to provide to physician for analysis.
  • Monitored patient activity during stress test to record data.
  • Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
  • Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
  • Transcribed patient results and entered into office electronic recording system.
  • Reviewed patient medical history, previous cardiac tests completed and prior surgeries performed.
  • Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 50+ patients per day.
  • Assisted cardiac nurses with patient care and room preparation for tests.
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
  • Thoroughly explained process and procedure of tests ordered and answered patient questions clearly and concisely.

Education

BBA - Acquisition And Contract Management

Strayer University
Washington, DC
2023

No Degree - General Studies

Calhoun Community College
Tanner, AL

High School Diploma -

Buckhorn High School
New Market, AL
05.2013

Skills

  • Decision Making
  • Critical Thinking
  • Time Management
  • Clinical and Operational Judgement
  • Social Perceptiveness
  • Multitasking and Prioritization
  • Willingness to Learn
  • Data Analysis
  • Standards Compliance
  • Flexibility and Adaptability
  • Payment Processing
  • Data Entry

Accomplishments

  • Achievement through effectively helping coworkers and companies budget.
  • Collaborated with team members in the development of our business effectiveness and satisfaction with patients and customers.
  • Achievements by introducing many files for accurate and effective time relaying actions.
  • Achievements by completing many tasks with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Made recommendations on business intelligence tools to cut processing time by saving time and hours.
  • Developed methods to integrate patients information and doctor notation to significantly improve workflow efficiency.
  • Documented and resolved issue with data entry.
  • Increased company revenue by patients account by negotiating self pay plan and increase requirements.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Clinical Assistant

Huntsville Hospital
02.2021 - Current

EKG Technician

Huntsville Hospital
09.2018 - 02.2021

BBA - Acquisition And Contract Management

Strayer University

No Degree - General Studies

Calhoun Community College

High School Diploma -

Buckhorn High School

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Gabrielle Hamil