GABRIELLE HAMILTON
Durham,NC
Summary
Dynamic leader and skilled communicator, adept at fostering guest satisfaction and maintaining high standards of service. Proven track record at Showmars Brier Creek, excelling in high-volume dining and cash handling. Demonstrated ability to train staff and manage shifts efficiently, ensuring operational excellence and boosting repeat business through warm, attentive customer interactions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Shift Lead /Server /Cashier
Showmars Brier Creek
Durham, NC
05.2022 - Current
- Greeted customers entering the store, and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Welcomed customers, and helped determine their needs.
- Restocked and organized merchandise in the front lanes.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Used the POS system to enter orders, process payments, and issue receipts.
- Learned duties for various positions, and provided backup at key times.
- As a shift lead, I was responsible for supervising my coworkers to ensure they were performing their tasks effectively, and maintaining a productive work environment.
- My duties included overseeing the closing of the restaurant, which involved following proper procedures to secure the establishment, and completing nightly tasks such as cleaning and organizing.
- I also managed the store’s financial operations at the end of the shift, including preparing and making the nightly deposit accurately.
- In addition, I handled customer complaints and issues, ensuring that concerns were addressed professionally and promptly, to maintain high customer satisfaction. This role required strong leadership, problem-solving, and communication skills to manage the team and provide excellent service to our guests.
Server
The Cambridge At Brier Creek
Raleigh, NC
05.2023 - 04.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Cashier /Online Personal Shopper
Harris Teeter Grocery Store
Raleigh, NC
07.2020 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently met deadlines and quality goals for accuracy and timeliness
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Tracked substitutions and informed customers of changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Worked productively with customers to meet order requirements and service expectations
- Developed professional relationships with customers to establish repeat business and increase trust
- Greeted clients entering store to provide welcoming environment and friendly customer service
- Trained new employees on customer service, money handling and organizing strategies
Education
Associate of Arts - Sports Studies
Wake Technical Community College
Raleigh, NC06.2022
High School Diploma -
Ignite Online Academy
Durham, NCSkills
- High-volume dining
- Cash handling
- Check Payment Processing
- Seating Assignment Preparation
- Dining customer service
- To-Go Order Preparation
- Menu memorization
- Dining area maintenance
- Utensil cleaning
- Table bussing
- Table Preparation
- Glassware polishing
- Ability to lift 30 pounds
- Beverage preparation
- Warm and friendly
- Anticipating guest needs
- Guest Satisfaction
- Adaptable and flexible
- Condiment Refilling
- Order accuracy and delivery
- Food preparation and safety
- Customer complaint resolution
- Refund handling
- Telephone Reception
- Customer service and assistance
- Cash register operation
- Employee training
- Production leadership
- Staff supervision
- Shift leadership
Languages
English
Professional
Timeline
Server
The Cambridge At Brier Creek
05.2023 - 04.2024
Shift Lead /Server /Cashier
Showmars Brier Creek
05.2022 - Current
Cashier /Online Personal Shopper
Harris Teeter Grocery Store
07.2020 - 04.2022
Associate of Arts - Sports Studies
Wake Technical Community College
High School Diploma -
Ignite Online Academy
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