Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Harris

West Haven,CT

Summary

Hard working ambitious professional looking to expand my knowledge and experience in my career. I am a very dependable worker who is willing to take on any and every task given, as well as handling it to expectations or better. I work great groups or alone so I am flexible and diligent in any work environment. I have experience ranging from being a store cashier to being a company representative in a office setting. With history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am dedicated to success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Avangrid
Orange, CT
10.2019 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software systems to manage accounts and operate phone calls to completion.

Customer Service Representative

Petro home services
North Haven, CT
05.2018 - 03.2019
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
  • Communicated with supervisors to escalate customer concerns.
  • Reviewed customer data to assess current issues and determine eligibility for potential solutions.
  • schedule deliveries for oil, propane , and Diesel 
  • Worked as a retention specialist for customer looking to cancel account worked with them to maintain the business relationship with the  company .
  • Handled  customer billing and account data 
  • this job had  different aspects to it such as customer service, sales , up selling , and data entry.

Customer Service Representative

Frontier communications
New Haven, CT
12.2015 - 11.2017
  • Front line for customer contact answering incoming phone calls and handled customers with elevated emotions helping to deescalate each call to the best of my ability.
  • While maintaining a professional demeanor when resolving any and all issues. Managed account billing problems and customer concerns.
    Also was able to revise accounts to suite customer needs.
  • With this job I also was required to obtain monthly goals in different categories, Such as revenue (Money), Survey average( How customer scored me on the call), and Churn ( money I lost).
    Which I was to obtain goal or exceed the goal in the categories by at least 12%. 
  • In this high demand office environment I learned to multitask by communicating with customers and maneuvering effectively through multiple computer software systems to better assist them.

Cashier

Walmart
West haven , CT
04.2014 - 10.2015
  • I handle customer transactions , made sure they were able to find everything they were looking for and if not tried my best to guide them to the correct area of the store so they can complete their purchase.
  • Always maintained a welcoming and professional attitude toward co workers and customers.
  • With this position I manged cash and credit card transactions on my assigned register.
  • I also was responsible for bagging customers' items while being caution to separate chemicals away from food and food away from clothing.
    In the this environment I was required to stand and move around for hours at a time and also had to have the ability to lift small products from time to time. 
  • While working in the position I showed customer service skills,  show proper cash handling, and proper procedure for bagging.

Beauty Advisor

Walgreens
Hamden, CT
01.2014 - 08.2014
  • Responsible for helping customer with items they were looking for in the store, stocking shelves and handled customer transactions.
  • In this positions I was required to constantly be updated on the store products so I could better assist customer when they inquired about anything in the store. 
  • Always presented a friendly and welcoming tone while also being professional while interacting with co workers as well as customers.
    being a cashier I worked with money exchanges so I had to make sure proper counting was done each night for my drawer.
  • In this high demand environment I was able to always be welcoming and professional while handling multiple assignments given to me by my manger and do them in a timely fashion.

Education

Certificate - Cosmetology

Paul Mitchell the school
North Haven, CT
2014

High School Diploma -

Hamden High School
Hamden, CT

Skills

  • Team leadership
  • Technologically savvy
  • Adaptive team player
  • Inbound and outbound calling
  • Active listening
  • Call center experience
  • Courteous demeanor
  • High-energy attitude
  • Account updating
  • Product Knowledge
  • Data Entry
  • Appointment Scheduling
  • Problem Resolution
  • Account Management
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative

Avangrid
10.2019 - Current

Customer Service Representative

Petro home services
05.2018 - 03.2019

Customer Service Representative

Frontier communications
12.2015 - 11.2017

Cashier

Walmart
04.2014 - 10.2015

Beauty Advisor

Walgreens
01.2014 - 08.2014

Certificate - Cosmetology

Paul Mitchell the school

High School Diploma -

Hamden High School

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Gabrielle Harris