Gabrielle Haseley
Bronx,New York
Summary
A highly motivated hardworking professional working towards a bachelor’s degree in accounting with an expected graduation date in 2026. Seeking Enrollment and Eligibility analyst position with the expectation to use my excellent communication skills to work independently. Demonstrated knowledge of Microsoft Excel, Word, CRM, AND V3/ Dynamics Systems to achieve Optimal organizational results.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Building Service 32BJ Health Fund
10.2021 - Current
- Collected and analyzed data to resolve a problem in real-time, at high volume standards
- Provided customer service to participants to resolve eligibility or Fund benefit issues
- Displayed proficiency in all processing systems: eligibility process, Health benefits, and systems, such as V3/DYNAMICS system, CRM/WF, and vendor systems
- Displayed proficiency in all Funds benefits such as health, pension, legal, SRSP, and Training
- Handled inquiries through vendors, Medical, Optical, Pharmacy, Dental, and Employee Assistance
- Followed workflows to resolve participant questions
- Analyzed and interpreted customer phone and written correspondence
- Managed inventory of work accumulated through Participant inquiries, which involved customer complaints or queries on eligibility, enrollment, benefits and claims, and Pension-related issues
- Operated computers with multiple information screens to research and resolve customer inquiries online
- Assisted members in registering for the 32bj member portal and troubleshooting issues related to signing up and portal navigation.
Call Center Representative
Expedient Staffing Solutions Inc
06.2021 - 08.2021
- Provided a single point of contact for all non-emergency City services utilizing state-of-the-art telephone and interactive computer systems
- Responded to phone inquiries from the public
- Provided customer service and information to callers
- Take complaints and service requests and forward them for further action
- Entered inquiries, complaints, and requests into appropriate computer systems
- Performed related clerical and computer support work
- Typed information into the computer using a keyboard, coordinating eye/hand movements while handling calls for the efficient use of console and computer
- Spoke calmly and clearly to elicit information and give instructions to a continuous flow of callers.
Cashier
Rackson Restaurants, Burger
09.2018 - 06.2021
- King
- Operated cash register, collect payments, and provide accurate change using point of sale register
- Assisted 15-25 customers with purchases per shift, answering questions, helping to locate items, and offering product advice to ensure optimal guest experience
- Encouraged customers to sign up for rewards program by using upselling techniques, signing up 30-40 customers each month
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers, memorizing procedures to streamline cashiering operations
- Trained new employees in cashiering procedures, operating the cash register, and helping by providing excellent customer service.
Administrative Assistant
Whitter's Learning Centre
07.2016 - 12.2016
- Provided a streamlined communication process between customers and the administrative department by directing them to the appropriate department personnel and offering necessary information to resolve issues
- Entered invoice data customer information by using the company database to keep information accurate and current
- Assisted supervisor by organizing various databases to ensure the functionality of the company.
Education
High School Diploma -
Hampton School
Bachelor of Science - Accounting
Lehman College of The City University Of New York
Bronx, NY05.2026
Carribbean Advance Proficiency Certificate -
Herbert Morrison Technical High School (Sixth Form)
06.2016
Skills
- General ledger entries
- General ledger accounting
- Accounts receivable
- Customer Support
- V3/Dynamics
- Member Portal Troubleshooting/Registration
Timeline
Member Service Representative
Building Service 32BJ Health Fund
10.2021 - Current
Call Center Representative
Expedient Staffing Solutions Inc
06.2021 - 08.2021
Cashier
Rackson Restaurants, Burger
09.2018 - 06.2021
Administrative Assistant
Whitter's Learning Centre
07.2016 - 12.2016
High School Diploma -
Hampton School
Bachelor of Science - Accounting
Lehman College of The City University Of New York
Carribbean Advance Proficiency Certificate -
Herbert Morrison Technical High School (Sixth Form)
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