Gabrielle Hatcher
Snohomish,WA
Summary
Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Kennel Technician
Blue Nose
09.2023 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Followed pet care instructions for dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Veterinary Assistant
Veterinary Hospital
01.2023 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Collected patient biopsies and blood samples for laboratory analysis.
- Educated clients on post-surgical care and nutrition.
Dog Trainer
Self Employed
01.2021 - Current
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Instructed and supervised volunteers and staff on proper animal handling procedures.
- Educated owners about benefits of specialized therapy training.
Social Media Marketer
Self Employed
01.2019 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
- Developed and deployed content marketing strategies to improve organic search traffic.
Teacher
La Petite Academy Inc.
01.2022 - 01.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Created and developed lesson plans to meet students' academic needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Customer Service Representative
LA Fitness
01.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist
Center For Independent
01.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Biochemistry
University of Washington
Seattle, WA06.2021
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2018
Skills
- Housekeeping Requirements
- Wound Treatment
- Vaccination Administration
- Medical Assessments
Languages
French
Limited Working
German
Limited Working
Timeline
Kennel Technician
Blue Nose
09.2023 - Current
Veterinary Assistant
Veterinary Hospital
01.2023 - Current
Teacher
La Petite Academy Inc.
01.2022 - 01.2023
Dog Trainer
Self Employed
01.2021 - Current
Customer Service Representative
LA Fitness
01.2021 - 12.2021
Social Media Marketer
Self Employed
01.2019 - Current
Receptionist
Center For Independent
01.2019 - 05.2020
Bachelor of Science - Biochemistry
University of Washington
High School Diploma -
Meadowdale High School
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