Gabrielle Heard
Haslet
Summary
A representative with robust experience and a strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, focusing on achieving impactful outcomes. Valued for a proactive approach, integrity, and building lasting professional relationships.
Overview
3
3
years of professional experience
Work History
Representative, Administration Center
American Airlines
05.2023 - Current
- Process overtime requests efficiently to ensure smooth operations
- Maintain accurate records in the WorkBrain system
- Verify and qualify employees for necessary trips according to contractual guidelines
- Providing excellent service to our internal customers; including phone, email, and walk-in inquiries
- Collaborate with team members to analyze data and tackle complex tasks effectively
- Prepare and maintain various department reports, including weekly headcount reports and daily manning
- Maintain accurate timesheets to ensure employees are compensated correctly
- Provide expertise and ensure compliance with the JCBA contract
Assistant Manager
Planet Tan
02.2022 - 05.2023
- Provided comprehensive knowledge of tanning levels, times, and skin care products to customers
- Demonstrated exceptional sales skills and product knowledge
- Managed and developed store staff through interviewing, hiring, and training
- Ensured compliance with banking, safety, operational, and legal requirements
- Controlled expenses including labor, inventory, and maintenance to optimize profitability
- Met self-performance metrics and supported employees in achieving their targets
Education
Bachelor of Business Administration - Human Resources Management
Texas Woman's University
05.2026
Skills
- Critical thinking and problem-solving
- Proficiency in Office 365
- Proficiency with WorkBrain
- Proficiency with SharePoint
- Ability to prioritize tasks
- Customer support
- Customer relations
- Data entry proficiency
- Detail-oriented
- Ability to function as a part of a team
- Ability to work in a fast-paced environment
- Effective written and verbal communication skills
Timeline
Representative, Administration Center
American Airlines
05.2023 - Current
Assistant Manager
Planet Tan
02.2022 - 05.2023
Bachelor of Business Administration - Human Resources Management
Texas Woman's University
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