Gabrielle Hearod
Seminole
Summary
Dynamic Patient Access Coordinator with a proven track record at SSM St. Anthony's, excelling in insurance verification and customer service. Recognized for enhancing patient flow through effective appointment scheduling and fostering strong relationships. Committed to HIPAA compliance and delivering exceptional support, ensuring a seamless experience for patients and colleagues alike.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator
SSM St. Anthonys
07.2017 - 11.2025
- Facilitated patient registrations by efficiently gathering necessary personal and insurance information.
- Coordinated appointment scheduling for multiple departments, optimizing patient flow and resource allocation.
- Ensured compliance with healthcare regulations by regularly updating knowledge of policies and procedures.
- Streamlined referral processing by maintaining accurate records and following up on pending requests.
- Maintained meticulous data entry practices to ensure accuracy in patient records and billing information.
- Provided exceptional customer service support by addressing patient inquiries and resolving issues promptly.
- Verified insurance eligibility and benefits, ensuring patients received appropriate coverage for services.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Assisted in training new staff on patient access processes and system navigation.
Education
Certificate - Phlebotomy
WES WATKINS
Wetumka, OK03.2004
Graduate Certificate - EMT
Albuquerque Fire Academy
Albuquerque, NM11.1999
High School Diploma -
Menaul High School
Albuquerque, NM05.1998
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Customer service
- Appointment scheduling
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Customer follow-up
- Money handling
- Patient check-in
- Registration and admissions
- Relationship building
- Phone and email etiquette
- Data entry
- Fee collection
- Teamwork
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Reliability
- Excellent communication
- Registration and scheduling
Timeline
Patient Access Coordinator
SSM St. Anthonys
07.2017 - 11.2025
Certificate - Phlebotomy
WES WATKINS
Graduate Certificate - EMT
Albuquerque Fire Academy
High School Diploma -
Menaul High School