Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Henderson

Rochester,MN

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

The Waters On Mayowood
11.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Barista

Caribou Coffee
03.2022 - 09.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.


Education

Bachelor of Science - Nursing

College of Saint Benedict
Saint Joseph, MN
05.2027

High School Diploma -

Mayo Senior High School
Rochester, MN
06.2023

Skills

  • Guest Engagement
  • Daily Specials Memorization
  • Safe Food Handling
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service
  • High-Volume Dining
  • Tableside Etiquette
  • Professional Appearance
  • Allergy Awareness
  • Attention to Detail

Timeline

Server

The Waters On Mayowood
11.2022 - Current

Barista

Caribou Coffee
03.2022 - 09.2022

Bachelor of Science - Nursing

College of Saint Benedict

High School Diploma -

Mayo Senior High School

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Gabrielle Henderson