Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Quote
Work Availability
Timeline
Volunteer
Gabrielle Henry

Gabrielle Henry

Fredericksburg,VA

Summary

Dynamic entrepreneurial leader and passionate founder with a proven track record of transforming innovative ideas into tangible results through strategic business planning and execution. Recognized for exceptional decision-making skills and sound judgment, I thrive in fast-paced environments, driving innovation and operational excellence while building strong relationships with stakeholders at all levels.

I excel in team leadership, recruiting, training, and mentoring high-performing teams to exceed organizational goals. With a strong commitment to operational excellence, I lead sales and operational teams to optimize processes, enhance efficiency, and reduce costs. Customer-centric approach elevates service standards and fosters robust client relationships, ensuring satisfaction and loyalty.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Owner and Founder

LuxElite Cleaning
04.2024 - Current
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created organization's mission and vision statements for use by employees.
  • Represented organization at industry conferences and events.
  • Cultivated company-wide culture of innovation and collaboration.

Logistics and Purchase Manager

Training Resources Group, Inc
02.2023 - Current
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Adjusted procedures to maximize department effectiveness.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Performed monthly reconciliation of open purchasing orders.
  • Wrote standard operating procedures for the department.
  • Used Microsoft and Business Central to authorize and monitor purchase orders and consumables.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Implemented policies to reduce costs and eliminate waste.

CEO and Founder

Felder's Transport Solutions
02.2021 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Devised and presented business plans and forecasts to board of directors.
  • Represented organization at industry conferences and events.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Cultivated company-wide culture of innovation and collaboration.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Monitored key business risks and established risk management procedures.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Created organization's mission and vision statements for use by employees.

Operations & Hiring Manager

United Real Estate
10.2020 - 10.2021
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Partnered with HR team to outline and define position requirements in accordance with company needs.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Recruited top talent to maximize profitability.

Sales Manager

Marriott
02.2020 - 10.2020
    • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Attended industry events and conventions to explain sales opportunities.
    • Evaluated performance against goals and implemented appropriate development plans.
    • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
    • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
    • Managed accounts to retain existing relationships and grow share of business.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
    • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
    • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
    • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
    • Compiled and analyzed data to determine approaches to improve sales and performance.
    • Implemented systems and procedures to increase sales.
    • Directed sales support staff in administrative tasks to help sales reps close deals.

Education

Bachelor of Science - Industrial And Organizational Psychology

Regent University
Virginia Beach, VA
05.2024

Associate of Arts - Business Administration And Management

Coastal Carolina University
Conway, SC
07.2017

Skills

  • Administrative Oversight
  • Business Management
  • Budget Administration
  • Labor Relations
  • KPI Management
  • Business Planning
  • Project Management
  • Staff Management
  • Client Service
  • Verbal and written communication
  • Operations Management
  • Relationship Building
  • Strategic Planning
  • Customer Relations

Certification

  • Diversity Equity and Inclusion (DEIA) Training -Current
  • Facilitation Training Program- Current
  • CPR and AED Certification (2008-2024)-Current
  • Psychological Safety Training - Current
  • Foundations of Inclusive Culture Training - Current
  • Business Ethics Training - Current
  • Creating Financial Literacy Training - Current
  • Career Development Coaching Program - Current
  • Client Relationship Training - Current
  • KPI Training - Current
  • Intentional interviewing Training - Current
  • Microsoft Trainings -Current
  • Culture & Sociology Training - Current

Work Preference

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balancePersonal development programsTeam Building / Company RetreatsCareer advancement

Software

Microsoft

Business Central

Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner and Founder

LuxElite Cleaning
04.2024 - Current

Logistics and Purchase Manager

Training Resources Group, Inc
02.2023 - Current

CEO and Founder

Felder's Transport Solutions
02.2021 - Current

Operations & Hiring Manager

United Real Estate
10.2020 - 10.2021

Sales Manager

Marriott
02.2020 - 10.2020

Bachelor of Science - Industrial And Organizational Psychology

Regent University

Associate of Arts - Business Administration And Management

Coastal Carolina University

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Gabrielle Henry