Friendly and engaging employee with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Flexible team player with problem solving skills. Focused Childcare team member offering excellent record of success caring for children of varied ages and backgrounds. Skilled in planning and managing hands-on activities to promote development. History of responding to emergencies with grace and reasoned thinking.
Work History
Cashier
McDonald's
Buffalo, NY
2016 - 2018
Assisted with customer requests and answered questions to improve satisfaction.
Understood and followed oral and written directions.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with others to discuss new opportunities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Balanced daily transactions on a computerized point-of-sale system.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Ensured compliance with all safety regulations within the store environment.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Fast Food Worker
SUBWAY®Restaurants
Buffalo, NY
2022 - 2022
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Provided quality customer service by adhering to company policies and procedures.
Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Complied with all local health codes and regulations concerning food preparation and handling.
Greeted customers to take food orders and provide information about menus.
Kept customer and food preparation areas clean and well-organized.
Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Recorded customer orders and communicated clearly to confirm each order.
Greeted customers and took their orders in a friendly and efficient manner.
Processed payments on cash register and counted back bills and change to patrons.
Maintained safe food handling practices to prevent germ spread.
Operated cash register to process customer payments accurately and efficiently.
Promoted food items, beverages and desserts to increase sales.
Community Center Assistant
Old First Ward Community Center
Buffalo, NY
2022 - 2023
Greeted visitors upon arrival and directed them to appropriate areas within the facility.
Supported community residents by engaging each in fun, beneficial activities.
Administered basic first aid when necessary while notifying parents or guardians immediately.
Cared for multiple children ages 5 to 14.
Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
Attended to snack periods to help children open food packages and monitor activities
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
Communicated with parents about daily activities and any concerning behaviors.
Introduced learning activities and imaginative play to teach children to explore.
Enforced rules to teach good manners and maintain safe environment.
Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
Managed crafts and other hands-on activities to engage kids and promote development.
Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.