Gabrielle Hetzel
Huber Heights ,OH
Summary
Dynamic Ophthalmology Technician with a proven track record at Bloom Family Eye Surgeons, showcasing expertise in patient care and diagnostic precision. Leveraged garment construction and creative direction skills to enhance patient education and clinic efficiency. Excelled in collaborative environments, significantly boosting patient satisfaction and contributing to practice growth through innovative community outreach.
Overview
17
17
years of professional experience
Work History
Ophthalmology Technician
Bloom Family Eye Surgeons
02.2008 - Current
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Contributed to the practice''s growth by actively participating in marketing initiatives and community outreach events.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Reduced wait times for patients through efficient scheduling and organization of appointments.
- Promoted preventive eye care by counseling patients on the importance of regular eye exams and screenings for early detection of potential issues.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Increased clinic revenue_ through effective sales techniques when recommending optical products such as frames, lenses, or coatings to patients.
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
Leasing Consultant
Miller Valentine
11.2016 - 11.2021
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
Education
Associate Of Applied Science - Fashion Design
The International Design And Technology
Tampa, FL06.2004
Skills
- Fashion design
- Garment construction
- Fashion styling
- Fabric selection
- Creative direction
- Color theory
- Merchandise planning
- Fashion writing
- Visual field testing
- Ophthalmic imaging
- HIPAA
- Corneal topography
- Appointment scheduling
- Fundus photography
- Medical history taking
- Instrument sterilization
- Color vision testing
- Ocular motility evaluation
- Orbital ultrasound
- Ocular coherence tomography
- Intraocular pressure measurement
- Pachymetry testing
- Chart documentation
- Patient care
- Patient education
- Vision testing
- Manual refractions
- Diagnostic testing
- Equipment calibration
- Supplies inventory
- Visual acuity assessment
- Telephone triage
- Minor surgery assistance
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
Timeline
Leasing Consultant
Miller Valentine
11.2016 - 11.2021
Ophthalmology Technician
Bloom Family Eye Surgeons
02.2008 - Current
Associate Of Applied Science - Fashion Design
The International Design And Technology
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