Gabrielle Hogan
Fort Worth
Summary
Knowledgeable customer service professional with expertise, and a deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments, while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining the privacy of confidential and sensitive information.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Patterson Companies Inc.
06.2024 - Current
- Deliver exceptional customer service by handling high-volume inbound calls related to payments, account updates, statement and invoice request, and general account support.
- Process customer payments accurately and securely, ensuring full compliance with PCI and internal financial controls.
- Update and maintain a accurate customer information, including payment methods, emails address changes and other account details.
- Regularly utilize SAP to review account information, complete payments, process updates and ensure precise and organized documents.
- Assist customer with navigating their online accounts, providing knowledgeable e-commerce support and troubleshooting.
- Navigate multiple software programs simultaneously while meeting departments performance expectations.
- Completed certifications in First Impressions, Customer Care, and E-Commerce Skill Sets, demonstrating advanced proficiency in customer communications and support.
Senior Patient Advocate
My Bariatric Solutions
Decatur
11.2019 - 03.2024
- Handle 80-100 calls per day, giving detailed, personalized, friendly, and polite service to ensure patient retention and satisfaction.
- Complete registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Collaborate with clinical and administrative staff to meet patient needs.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Scheduled consultations and follow-up appointments.
- Used programs such as Nextech, InContact, Solutions Reach, Teams, and Webex.
Scheduling Specialist
General Aluminum Sales and Service
Carrollton
05.2017 - 11.2019
- Entered information into the system to update status reports.
- Scheduled and confirmed appointments.
- Carefully entered orders into QuickBooks to ensure accuracy.
- Monitored the reception area, operated the telephone switchboard, answered general questions, and directed individuals to the appropriate location as needed.
Education
High School Diploma -
North Hills Private School
Millsap, TXSkills
- Relationship building
- Technical troubleshooting
- Verbal and written communication
- Proactive problem solving
- Computer savvy
- Payment processing
- Call logging
- Adaptability and flexibility
Education and Training
other
Timeline
Customer Care Representative
Patterson Companies Inc.
06.2024 - Current
Senior Patient Advocate
My Bariatric Solutions
11.2019 - 03.2024
Scheduling Specialist
General Aluminum Sales and Service
05.2017 - 11.2019
High School Diploma -
North Hills Private School