Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabrielle Horsley

Hollister,CA

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Electrical Apprentice

Adept Electric Inc.
Hollister, CA
11.2023 - 03.2025
  • Assisted electricians with installation of wiring systems.
  • Maintained tools and equipment for optimal performance.
  • Followed safety protocols during all electrical tasks.
  • Collaborated with team on project timelines and schedules.
  • Prepared job sites by organizing materials and tools efficiently.
  • Observed experienced electricians to enhance technical skills.
  • Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
  • Pulled wires through conduit runs using fish tapes or pull strings when necessary.
  • Worked in team-based environment to accomplish projects.
  • Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Installed conduit systems including EMT, rigid conduit, flexible conduit.
  • Maintained organization, cleanliness, and safety in work areas.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Kept work areas clean, neat, and free of hazards.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Dug trenches and created holes to pull conduit and install supports.
  • Measured and prepared supplies for electrical tasks.
  • Transported required supplies and employees from headquarters to job site using company vehicles.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Pulled insulated wires or cables through conduits to complete circuits.
  • Installed conduits or pipes inside partitions, walls or other designated, concealed areas.

Shift Leader

Taco Bell
Prunedale, CA
05.2019 - 12.2023
  • Supervised team members during busy shifts to ensure smooth operations.
  • Trained new employees on food safety and customer service standards.
  • Managed inventory levels and restocked supplies as needed throughout the day.
  • Assisted in resolving customer complaints to enhance service quality.
  • Monitored food preparation processes to uphold quality and safety standards.
  • Collaborated with management to implement new operational procedures effectively.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance and provided feedback for improvement.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Supervised team of 3-6 people during daily shifts, ensuring efficient operation and customer satisfaction.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Distributed food to service staff for prompt delivery to customers.

Car Wash Attendant

Mr. Bling Car Wash
Sacramento, California
11.2019 - 12.2019
  • Cleaned vehicles thoroughly using high-pressure washers and specialized cleaning solutions.
  • Assisted customers with service inquiries and provided vehicle care recommendations.
  • Implemented techniques to enhance wash quality while minimizing water usage.
  • Collaborated with team members to streamline workflow during peak service hours.
  • Maintained a clean, organized, and safe work environment.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Ensured all safety protocols were followed during the car wash process.
  • Organized supplies needed for each job including soap, water hoses, brushes, rags.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Assisted customers with selection of car wash packages and add-on services.
  • Checked cars after completion of the car wash process to ensure satisfaction of customers.
  • Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
  • Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
  • Worked closely with team members to ensure efficient service delivery.
  • Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Received payment from customers in exchange for services rendered.
  • Adhered to company policies and procedures relating to customer service standards.
  • Dried vehicles using towels and air blowers to prevent water spots.
  • Replenished supplies and reported low inventory levels to management.
  • Applied soap solution, scrubbed cars manually where necessary.
  • Greeted customers and explained car wash options thoroughly.
  • Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
  • Conducted quality checks to ensure each vehicle met the company's standards.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Cleaned and polished vehicle windows.
  • Transported materials, equipment or supplies to or from work areas.

Customer Service Representative

Pick-n-pull Auto Parts & Recycling Center
Sacramento, CA
11.2003 - 08.2007
  • Assisted customers in locating specific auto parts and providing product information.
  • Responded to customer inquiries via phone and in-person with professionalism and care.
  • Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
  • Maintained organized displays of auto parts to enhance customer accessibility and navigation.
  • Collaborated with team members to ensure efficient workflow during busy periods.
  • Educated customers on recycling services and environmentally friendly practices offered by the center.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

GED -

Morgan Hill Community Adult School
Morgan Hill, CA
06-2025

Skills

  • Electrical installations
  • Safety protocols
  • Customer service
  • Project collaboration
  • Conflict resolution
  • Proactive, self-starting
  • Cash handling
  • Team leadership
  • Time management
  • Inventory management
  • Technical observation
  • Problem-solving
  • Willingness to learn
  • Dependable and responsible
  • Positive attitude
  • Staff supervision
  • Decision-making capacity
  • POS system operation
  • Customer service focused

References

References available upon request.

Timeline

Electrical Apprentice

Adept Electric Inc.
11.2023 - 03.2025

Car Wash Attendant

Mr. Bling Car Wash
11.2019 - 12.2019

Shift Leader

Taco Bell
05.2019 - 12.2023

Customer Service Representative

Pick-n-pull Auto Parts & Recycling Center
11.2003 - 08.2007

GED -

Morgan Hill Community Adult School

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