Gabrielle Howard
Southaven,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Claims Examiner
Ashton Carter Staffing
05.2019 - Current
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Directed claims negotiations within the allowable limit of $10,000 and supported successful litigations for advanced issues
Data Entry Administrator
Rodgers Bill Pay Tax Service
03.2014 - 04.2019
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Improved data accuracy by meticulously verifying and correcting information during entry
Customer Service Manager
Harrah's Veranda Hotel
10.2010 - 02.2014
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ02.2008
Skills
- Verbal Communication
- Automated Work Distributor (AWD)
- Policy Interpretation
- Fair Isaac Claims Advisor
- Data Verification
- Disability Claims Process
- Microsoft Office Suite
- Regulatory compliance
- Insurance knowledge
- Interpersonal skills
- Attention to detail
- Time management
- Multitasking
- Data analysis
- Ethical conduct
Timeline
Claims Examiner
Ashton Carter Staffing
05.2019 - Current
Data Entry Administrator
Rodgers Bill Pay Tax Service
03.2014 - 04.2019
Customer Service Manager
Harrah's Veranda Hotel
10.2010 - 02.2014
High School Diploma -
Penn Foster College
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