Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Gabrielle Hudson

Linkedin.com/giftofgabfab

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company network

Overview

10
10
years of professional experience
1
1
Certification

Work History

HR Business Partner II

Amazon NACF
10.2020 - Current
  • Successfully launched sites AGS1 (Appling, GA) & ORF3 (Suffolk, VA) and created delayed site opening procedures/ trainings with the Amazon network impacting 10k+ employees in North America
  • Direct team of 5 HR Partners and Associate Partners in day-to-day site PXT Operations
  • Ensure adequate support of Operations client groups and all reporting and data are compiled in a timely and accurate manner site wide for critical meetings and projects
  • Oversight of all ORF3 Affinity Groups as the HRBP PXT liaison
  • Partner with the Affinity Group board and leaders to provide PXT support and guidance on programs and initiatives rolled out at ORF3 and ORF2 that impact the Hampton Roads Community
  • Identified DEI training gap for ORF3 leaders and partnered with Regional DEI POC to implement site wide Neurodiversity Training
  • Created manager onboarding to educate new leaders on Amazon HR policies/practices for growth and development across 3 regions with more than 100 salaried leaders engaged.

Program Manager I

South Carolina Department of Health & Human Services
05.2019 - 10.2020
  • Create and implement specific work plans (Employee Metrics Feedback) to retrain employees of substandard performance for 75+ employees, with plan for decreased attrition and increased retention and cross training
  • Monitor and asses case types as they are assigned based on employee status and performance rankings using strategic planning and organizational development
  • Enhance and optimize talent development by connecting personnel to increased productivity positions fostering career development and organizational restructuring
  • Develop accountability metrics for 10+ supervisors to mirror and monitor development, efficiency, and productivity along with their team, resulting in new compensation structure
  • Conduct accurate and timely workplace investigations pursuant to SC DHHS workplace investigations process/policy
  • Works collaboratively with and provides day-to-day consulting with field managers, Regional leaders and all other assigned employees in a large variety of employee relations/performance management issues, and policy interpretation regarding federal and state labor laws
  • Reviews and assists managers in drafting corrective action, performance improvement, and termination documentation as deemed necessary post rehabilitation plan.

Training & Development Supervisor

XPO Logistics
08.2017 - 05.2019
  • Promoted to Training & Development Supervisor in August 2017
  • Ensured vendors adherence to project plans, quality targets and Subject Matter Expert (SME) engagement the Jumpstart program, including identifying and managing stakeholders, schedule project milestones, gathering requirements and perform analyses to review and approve schedules
  • Developed and maintain a variety of reports on a weekly/monthly/annual basis
  • Managed the flow of change sheets
  • Assisted in maintaining and updating meeting and exhibit databases; Field test the program at variety of sites, considering verticals and improve workforce performances in the warehouse
  • Reported to management on the program’s effectiveness against business and HR goals
  • Performed risk and issued identification and mitigation, budget management and other project/program management duties as needed
  • Conducted weekly quality assessment for individual/group coaching and growth using self-developed baseline reports/ scorecards and data management
  • Established call flow script using company metrics and compliance for ease of use, increased productivity, and revenue generation for 25+ end user
  • Provided onboarding and initial training for new hires to ensure comprehension and establish business expectations
  • Assisted with the coordination of training logistics for other parts of the organization as needed
  • Identify and recommend process and recruiting improvements using data analysis of baseline reports/ scorecards.

Senior National Account Sales Support Specialist

XPO Logistics
03.2017 - 08.2017
  • Conducted weekly quality assessment for individual/group coaching and growth using self-developed baseline reports/ scorecards and data management
  • Established call flow script using company metrics and compliance for ease of use, increased productivity, and revenue generation for 25+ end user
  • Provided onboarding and initial training for new hires to ensure comprehension and establish business expectations
  • Assisted with the coordination of training logistics for other parts of the organization as needed
  • Identify and recommend process and recruiting improvements using data analysis of baseline reports/ scorecards
  • Strong project planning and development experience with the ability to manage priorities, workflows and coordinate multiple tasks simultaneously
  • Assisted field sales reps with RFPs, internal coding, and restructuring tariffs
  • Create sales portfolio for field reps showcasing client growth strategies including market penetration, market expansion, and diversification
  • Handled renegotiations for Third Party Logistics and new account setup for Less-Than-Truck Load including domestic and international clients
  • Process pricing agreements to help increase LTL revenue (LTL)
  • Maximize Windows applications and Microsoft Office programs with proficiency
  • Bid on freight utilizing internet bid boards, emails and customer portals within deadlines.

Customer Contact Sales Associate (Management Development Program)

Verizon Communications
02.2014 - 08.2016
  • Analyzed workforce to maintain proper staffing levels and budget adherence
  • Coached and developed employees across multiple call centers
  • Provided one-on-one coaching sessions, ongoing monitoring and process improvement plans to increase productivity
  • Also trained staff on proper way of resolving escalated issues
  • Implemented local and global guidelines to support operational cohesion
  • Provided continuous improvement suggestions and leadership while developing and inspiring the team to improve performance in a way that creates an excellent customer experience
  • Responsible for on the floor coaching & development, as well as coaching and developing team members in all areas of performance including, but not limited to metrics and behaviors related to the customer experience
  • Quality assurance via listening to individual calls and providing feedback/coaching, facilitating one-on-one coaching sessions, facilitation of discussions on weekly/monthly achievement levels and goals ensure improvement and efficient productivity is achieved.

Education

Master of Arts - Human Resources Development

Webster University
Greenville

Bachelor of Arts - Religion

Converse College
Spartanburg, SC

Skills

  • Engagement
  • HR Policy Interpretation
  • Succession Planning
  • Coaching
  • DEI Liaison
  • Process Improvement
  • Workforce Planning
  • Risk Management
  • Organizational Development
  • Full-Cycle Recruiting
  • Employee relations
  • HRIS systems

Certification

eCornell Certificate, Diversity & Inclusion for HR

Affiliations

  • Society of Human Resources
  • Association for Talent Development

References

References/ add’l work history available upon request

Timeline

HR Business Partner II

Amazon NACF
10.2020 - Current

Program Manager I

South Carolina Department of Health & Human Services
05.2019 - 10.2020

Training & Development Supervisor

XPO Logistics
08.2017 - 05.2019

Senior National Account Sales Support Specialist

XPO Logistics
03.2017 - 08.2017

Customer Contact Sales Associate (Management Development Program)

Verizon Communications
02.2014 - 08.2016

Master of Arts - Human Resources Development

Webster University

Bachelor of Arts - Religion

Converse College

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Gabrielle Hudson