GABRIELLE JACKSON
Kenosha
Summary
Accomplished Healthcare worker with 16 years of diverse experience, Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
07.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared patient identification band and completed admissions papers.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Care Technician, IMCU 40 Hours Full Time P
St. Catherines Hospital
01.2020 - 05.2020
- Worked alongside registered nursing staff and followed care plans.
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses
- Collaborated with team to deliver high-quality care and enhanced healthcare standards
- Helped stabilize and treat patients during emergency situations.
- Supported smooth patient flow and unit operations with regular supply restocking.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs
- Kept rooms clean and ready to meet individual needs.
- Collected specimens using proper aseptic techniques.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Measured vital signs and updated chart with current information.
- Kept patients comfortable with clean linens and well-stocked rooms.
- Transported patients using wheelchairs, stretchers or moveable beds.
- Monitored current conditions, asked questions about health concerns and reported back to clinical team
- Enhanced patient physical recovery with emotional and social support.
- Prevented bedsores, consistently turning patients every [Number] hours.
- Resolved patient issues by quickly responding to calls and emergencies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and input/output measurements from inpatients.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Certified Nurse Aide 40 Hours Full Time
Lexington Of Orland Park
05.2019 - 01.2020
- Transferred patients between beds, wheelchairs and other locations.
- Monitored patient conditions and reported problems to nursing staff.
- Recorded patient heart rate, pulse and blood pressure.
- Changed bed linen regularly to help prevent skin irritation.
- Reported unusual behavior for improved care continuity.
- Offered support, companionship and stimulation with conversation and recreation.
- Assisted with activities of daily living to improve patient quality of life.
- Collaborated with physicians and registered nurses to perform procedures.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Patient Care Technician 40 Hours Full Time
Rush University Medical Center
04.2018 - 05.2019
- Collaborated with team to deliver high-quality care and enhanced healthcare standards
- Worked alongside registered nursing staff and followed care plans.
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses
- Dressed wounds, helped with procedures and replenished room supplies.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Patient Care Technician 40 Hours Full Time
Lexington Healthcare
12.2016 - 03.2018
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Documents objective data and routine aspects of patient care
- Maintained accurate records of patient care, condition, progress and concerns
- Answered patient calls for care and feeding
- Assisted with patient transfer and ambulation
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Self-directed with astute judgment skills
- High level of personal accountability
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
Patient Care Technician 40 Hour Full Time
Northwestern Memorial Hospital
01.2016 - 06.2016
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Ocuments objective data and routine aspects of patient care
- Maintained accurate records of patient care, condition, progress and concerns
- Ardiac Monitoring and ECG leads Application
- Oley catheter removal familiarity
- Enipuncture/blood draw expert Administered vitals, and blood glucose, promptly notified RN of any changes in patient condition
- Ollects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Used principles of growth and development to provide age-specific treatment and care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Patient Care Technician 40 Hours Full Time
Ingalls Memorial Hospital
10.2010 - 07.2014
- One Ingalls Drive
- Ssisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Supported diagnostic procedures, assisted with technical nursing treatments and entered
- Nformation in patient records and charts
- Ssisted with patient transfer and ambulation
- Assisted with personal hygiene, physical comfort, nutrition, and prevention of skin breakdown
- Documents objective data and routine aspects of patient care
- Answered patient calls for care and feeding
- Maintained accurate records of patient care, condition, progress and concerns.
Certified Nursing Assistant
Glenwood Nursing Home
02.2007 - 08.2009
- Patient transfers
- Ersonal hygiene and oral care for patients
- Ressed and undressed
- Ttended occupied and unoccupied beds
- Onitor change in patients' condition/behavior
Certified Nursing Assistant 40 Hours Full Time
Private Home Care
09.2014 - 01.2016
- 1413 E
- Joe Orr Rd
- Proven accountability with patient transfers, fed, bathed; initiated personal hygiene for patients, oral care, dressed and undressed, lift with equipment if needed for patient, attended occupied and unoccupied beds., ordered supplies online as needed for staff and / or patients; responded to emergency situations, recoded vitals in emergency situations and prepared meals
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
Certificate: Certified Nursing Assistant - undefined
Truman College
Chicago, ILBachelors - Business Management Healthcare Adminadministration
Western Governors University
Salt Lake City, UT04.2025
Skills
- Patient Safety Management
- Family support and assistance
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Professionalism and Ethics
- Exceptional communication
- Documentation accuracy
- Problem-solving
- Health professional who remains calm and effective in extremely difficult situations
- Stressful situations Strong belief in importance of companionship and support in patient care
- Patient Safety
- Taking Vital Signs
- Admissions Support
- Patient Data Management Systems
- Insurance Billing
- Data entry proficiency
- Information Collection
- Insurance Verification
- Patient Registration
- Eligibility Determination
- Customer Service
- Phone and Email Etiquette
- Money Handling
- Patient check-in
- Payment Processing
- Gathering Information from Patients
- Patient Confidentiality and Data Security
Timeline
Patient Access Specialist
Northwestern Medicine
07.2023 - Current
Patient Care Technician, IMCU 40 Hours Full Time P
St. Catherines Hospital
01.2020 - 05.2020
Certified Nurse Aide 40 Hours Full Time
Lexington Of Orland Park
05.2019 - 01.2020
Patient Care Technician 40 Hours Full Time
Rush University Medical Center
04.2018 - 05.2019
Patient Care Technician 40 Hours Full Time
Lexington Healthcare
12.2016 - 03.2018
Patient Care Technician 40 Hour Full Time
Northwestern Memorial Hospital
01.2016 - 06.2016
Certified Nursing Assistant 40 Hours Full Time
Private Home Care
09.2014 - 01.2016
Patient Care Technician 40 Hours Full Time
Ingalls Memorial Hospital
10.2010 - 07.2014
Certified Nursing Assistant
Glenwood Nursing Home
02.2007 - 08.2009
Certificate: Certified Nursing Assistant - undefined
Truman College
Bachelors - Business Management Healthcare Adminadministration
Western Governors University
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