Gabrielle Jackson
Operations
Columbus,OH
Summary
Well-qualified Operations manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Marriott
05.2013 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Led change and transformation across business areas to deliver benefits and align company resources.
Correctional Corporal
Arkansas Department Of Corrections
03.2020 - 06.2022
- Supervised 200 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Completed daily work report sheets and delegated tasks to employees.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Science - Hospitality Administration And Management
The University of Phoenix
Phoenix, AZ05.2016
Bachelor of Science - Operations Management
The University of Phoenix
Phoenix, AZ05.2021
Master of Science - Mental Health Counseling
The University of Phoenix
Phoenix, AZSkills
- Project Management
- Microsoft Internet Explorer
- Adobe Systems Adobe Acrobat
- Accounting Techniques
- Business Management Principles
- Customer Service
- Microsoft Outlook
- Workforce Improvements
- Company Organization
- Benefits Programs
- Microsoft Office
- Payroll Coordination
Accomplishments
- Documented and resolved company issues which led to in up tick with enrollment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Correctional Corporal
Arkansas Department Of Corrections
03.2020 - 06.2022
Director of Operations
Marriott
05.2013 - Current
Associate of Science - Hospitality Administration And Management
The University of Phoenix
Bachelor of Science - Operations Management
The University of Phoenix
Master of Science - Mental Health Counseling
The University of Phoenix
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