Gabrielle Jackson
Lanexa,VA
Summary
Hardworking and motivated individual with extensive past in customers service, that has a passion for environmental sciences and Biology. Seeking an position to put my Bachelor's degree and complementary skills for the profession into good use.
Overview
4
4
years of professional experience
Work History
Server
Coopers Tavern & Taproom
7524 Cumberland Station Rd, Quinton, VA
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Coffee Shop Worker
Dunkin’ Donuts
09.2022 - 05.2024
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Oversaw tasks when manager was absent
Daycare Teacher
Little Piece of Heaven Daycare
08.2020 - 08.2022
- Performed daily lessons with the students, while following the set curriculum
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Delivery Driver
Campus Cookies
03.2022 - 05.2022
- Responsible for daily clean up in building after completing all deliveries
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed oral, and written instructions and used GPS technology to make deliveries.
- Kept clear communication with customers, by letting them know when deliveries arrived, either through face-to-face communication or through calling
Education
Bachelor of Science - Biology; Concentration of Environmental Sciences
James Madison University
Harrisonburg, VA05.2024
Associate of Arts and Sciences -
Rappahannock Community College
New Kent, VA05.2021
Skills
- ArcGIS software
- GPS
- R programming
- SPSS software
- Knowledge of common lab equipment & safety
- Ecology
- Geochemistry of Natural Waters
- Field Botany
- Viral Genome and Bioinformatics
Job Experience Highlights
- Dunkin’ Donuts, Harrisonburg, VA, Shift Lead, 09/2022, 05/2023, Overseeing tasks when manager is absent, Providing Customer service and handling complaints, Daily cleanup, Able to stay on top of food and drinks during rushes
- Little Piece of Heaven Daycare, Quinton, VA, Daycare worker, 08/2020, 08/2022, Perform daily lessons with the students, Prep lunches, and cleanup, Provided daily feedback to parents, Responsible for closing up daycare, including cleaning bathrooms
- Campus Cookies, Harrisonburg, VA, Delivery Driver, 03/2022, 05/2022, Deliver food on time in good manner, Call customers to let them know when deliveries arrived, Responsible for clean up in building
- Proclaiming Grace Outreach, Barhamsville, VA, Volunteer, 09/2017, 06/2020, I have been doing volunteer work with Proclaiming Grace periodically since my freshman year of high school., Responsibilities include cleaning inside and outside the shop and storage areas, restocking and reorganizing donation areas. Assist customers with loading and unloading donations.
References
- Connie Terry, Little Piece of Heaven Daycare, 804-932-4222
- Sandy Shaffar, 804-824-8012
Timeline
Coffee Shop Worker
Dunkin’ Donuts
09.2022 - 05.2024
Server
Coopers Tavern & Taproom
05.2022 - Current
Delivery Driver
Campus Cookies
03.2022 - 05.2022
Daycare Teacher
Little Piece of Heaven Daycare
08.2020 - 08.2022
Bachelor of Science - Biology; Concentration of Environmental Sciences
James Madison University
Associate of Arts and Sciences -
Rappahannock Community College