Gabrielle Jacobs
Huffman,TX
Summary
I have established a multitude of skills in the industrial, medical, environmental, and safety & supply industry, and welcome the opportunity to use these skills in a position within the company. Offering many years of hard work, responsibility and accountability to any given position. Best techniques to generate/maintain a positive company image. Organized collaborator with a record of leveraging acute sense of team strengths to achieve company goals. Creative project planner with supportive, team-driven leadership style. Effective multitasker, managing numerous variables and competing deadlines simultaneously. Hardworking and passionate job seeker with strong organizational skills. Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Ranger Roofing And Construction
08.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Helped Increased sales by 10%
Admin & Recruiter
Alliance Recruiting Resources
09.2015 - 08.2018
- Increased work with hiring managers to understand requirements and ensure fit for candidates.
- 50 plus Screen, qualify, certify, and interview candidates to identify fit with particular positions.
- Present offers to candidates and close deals
- Established big network of candidates, building strong relationships that persist.
- 30 plus follow up with candidates and hiring managers everyday.
- Performed research, collect and compile information.
- Design systems to facilitate interfaces or to transfer data between external and in-house databases.
- Assist in contacting applicants to inform them of employment possibilities, consideration and selection.
- Collected, validated, and distributed information to employees
- Entered and maintained departmental records in company database
- Targeted new customers to grow geographic reach and increase revenue
Customer Service
Sprint Safety
03.2015 - 09.2015
- Inside Sales
- Collaborated with customers on equipment and consumables needed for specific job needs.
- Created quotes, rentals and sales for customers and outside sales.
- Proficient with mark-up for increased margin of revenue
- Daily maintenance on rental contracts including returns or any adjustments made on rentals and purchases.
- Made 30 plus spread sheets daily.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
- Sought ways to improve processes and services provided
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Cross-trained and provided backup support for organizational leadership
- Increased efficiency and team productivity by promoting operational best practices
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Exhibited high energy and professionalism when dealing with clients and staff
- Followed up with customers about resolved issues to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Managed timely and effective replacement of damaged or missing products
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Promoted available products and services to customers during service, account management, and order calls
- Developed and updated databases to handle customer data
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Investigated and resolved accounting, service and delivery concerns
Customer Service
LSA Cheer
04.2014 - 06.2015
- In charge of time & payroll for gym employees
- Maintained gym operations including utilities, rent, and maintenance and customer memberships
- Managed enrollment for all members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change
- Followed up with customers about resolved issues to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
Customer Service
Ranger Roofing & Construction
10.2010 - 01.2014
- Sales
- Created commercial and residential quotes for roofing projects
- Collaborated with insurance companies on roofing coverage
- Attended jobsites for estimation purposes
- Weekly role of time and payroll for up to 20 employees.
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Bachelor’s degree - Business Administration
University of Houston
Houston, TX08.2017
Associates degree - Communication
University of Houston
TX05.2013
Diploma -
Crosby High School
Crosby, TX05.2011
Skills
- MS Office, Outlook, power point, Rental Man, ARRiS, Communication, Prioritizing, Organization, Dependability, professionalism
- Project Planning
- Word Processing
- Client Relations
- Job Description Development
- Resume Uploading
- Time Management
- Clerical Support
- Lead Generation and Prospecting
- Assessments and Qualifications
- Interviewing Clients
- Database Maintenance
- Networking
Timeline
Administrative Assistant
Ranger Roofing And Construction
08.2018 - Current
Admin & Recruiter
Alliance Recruiting Resources
09.2015 - 08.2018
Customer Service
Sprint Safety
03.2015 - 09.2015
Customer Service
LSA Cheer
04.2014 - 06.2015
Customer Service
Ranger Roofing & Construction
10.2010 - 01.2014
Bachelor’s degree - Business Administration
University of Houston
Associates degree - Communication
University of Houston
Diploma -
Crosby High School
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