Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Licensure
Timeline

Gabrielle Jacobs

Administrative Assistant
Stow,OH

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

8
8
years of professional experience

Work History

Mental Health Nurse Case Manager

Ralph H. Johnson VA Medical Center
08.2022 - Current
  • (40 hours/week)
  • Obtains health history of referred patients, conducts data collection including lifestyle patterns, assess patient's pain, sleep and activity levels, support systems, cultural, social and ethnic influences, and patient's treatment preferences and goals
  • Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes
  • Recognizes ethical problems and serves as resource and/or consultant to patients, families, or staff and other health care providers on ethical issues
  • Handles conflict and problems in dealing with customer constructively and appropriately
  • Collaborates in team-oriented, customer-driven, professional environment to promote access and coordination of care; educate and empower patients and their families;
  • Initiates referrals to other disciplines and/or services as appropriate
  • Accurately documents in medical record patient findings, assessments, and care provided
  • Assists with development and implementation of patient safety plans
  • Facilitate whole health groups including Mindfulness and women's health
  • Perform wholistic health services to veterans in support of empowering and educating veterans in goal setting and self-care practices to promote health and wellness.

Specialty Care RN

Ralph H. Johnson VA Medical Center
01.2020 - 08.2022

(40 hours/week)

  • Leads team members to provide safe and effective care of patients during appointments and procedures and to ensures smooth flow through clinic
  • Applies nursing process to systems or processes at unit/team/work group level to improve care; demonstrates leadership by involving others in improving care
  • Assists with various procedures, provides pre and post in-clinic or surgical procedure education and information about medications
  • Oversees safety of patient
  • Works collaboratively as member of larger team, implementing PACT principles
  • Proactive in planning, overseeing and instituting care for wide variety of patients with varying ages and states of health that will be examined and treated in Specialty Clinics
  • Provides guidance and education to patients and caregivers and collaborates with other professionals at all levels including but not limited to other nurses and physicians and Nurse Manager, Primary/Specialty Care
  • Maintains knowledge of current techniques, trends and professional issues
  • Uses group process to identify, analyze, and resolve care problems
  • Provides immediate nursing intervention in all emergency situations
  • Acquires knowledge and skills to maintain expertise in area of practice
  • Participates in educational activities to improve clinical knowledge and enhance role performance
  • Provide complementary and integrative health services to veterans, including Reiki and Battlefield Auricular Acupressure in support of whole health system of care.

Nurse Case Manager

Department of Defense
07.2018 - 01.2020
  • (40 hours/week)
  • Functions as liaison and provides consultation to members of interdisciplinary team, WTU command leadership, and/or committees
  • Establishes and maintains effective collegial relationships with other professionals and larger health care community
  • Provide advance practice clinical nursing, administrative and organizational skills in developing plan of care and managing continuity of care for beneficiary population
  • Ensures that Soldier specific factors impacting on care needs are identified and incorporated into assessment process
  • Identifies problems with heath care access, explores options to care when available and strives to improve quality and delivery of care
  • Identifies and screens potential case management clients through health planning assessments and review of multiple databases
  • Ensures that soldiers are screened for social service needs, home care, and other community care needs, and that referrals are coordinated and made as necessary and appropriate by responsible discipline
  • Facilitates and participates in meetings as necessary.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.

PACT Care Manager

Dorn VA Medical Center
11.2016 - 07.2018
  • (40 hours/week)
  • Provided veteran-centric care utilizing PACT principles
  • Collaborated with services internal and external to VA to facilitate care transition in order to effectively meet veteran's needs and ensure continuity of care
  • Promoted patient and family health education with focus on self-management and prevention and wellness, based on veteran's goals
  • Utilized multiple communication modalities to meet needs of veteran including telephone, secure messenger and office visits and documented interactions
  • Participated and supported research projects directed toward improving patient care and staff development
  • Participated actively in performance improvement activities of Ambulatory Care, and in development of policies and procedures.

Chief, Army Public Health Nursing

Department Of The Army
08.2015 - 08.2016
  • (40 hours/week)
  • Responsible for management of public health nursing services at Fort Wainwright, Alaska
  • Conducted disease surveillance and reporting in accordance with Army regulations and standard operating procedures
  • Monitored for exposure to environmental hazards in conjunction with EH personnel
  • Coordinated health promotion activities for active duty soldiers and beneficiaries
  • Managed 8 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism
  • Counseled soldiers and staff in effective health maintenance and disease management
  • Served as case manager for latent tuberculosis infection (LTBI) program
  • Served as team lead for installation's annual influenza campaign, ensuring force health protection for more than 500 soldiers.

Army Public Health Nurse

United States Army
07.2012 - 08.2015
  • (40 hours/week)
  • Responsible for establishing and maintaining activities to promote, protect and restore health of soldiers and beneficiaries in military community
  • Served as liaison within military community, local public health agency, schools and public affairs office to disseminate health-related information
  • Developed and conducted health and safety trainings for child care staff at installation's child care facilities
  • Served as consultant for community health related issues and concerns
  • Conducted disease surveillance and monitored for environmental hazards/exposures on installation.

Clinical Nurse Manager

United States Army
07.2010 - 06.2012
  • (40 hours/week)
  • Provided leadership, direction and guidance to assigned staff in troop medical clinic
  • Developed and coordinated staff trainings and monthly team huddles
  • Implemented corrective actions and conducted performance appraisals for assigned staff
  • Effectively addressed personnel issues in order to promote healthy and safe work environment
  • Researched and implemented the DAISY Award to recognize outstanding nursing staff
  • Served as team lead and point of contact for standing up patient-centered medical home model at Troop Medical Clinic.

Clinical Nurse

United States Army
08.2008 - 07.2010
  • (40 hours/week)
  • Provided direct patient care for soldiers and family members on 50 bed medical -surgical unit
  • Provided total patient care for children and adults and assisted providers with various treatments and procedures
  • Served as interdisciplinary team member to ensure that patients were receiving optimal care at all levels
  • Participated in discharge planning and provided patients with knowledge and skills for self-care after discharge
  • Served as Assistant Head Nurse in absence of Clinical Manager

Clinical Instructor

Cuyahoga Community College
09.2007 - 08.2008
  • (20 hours/week)
  • Responsible for precepting nursing students at Rainbow Babies and Children's Hospital
  • Consulted with charge nurse to obtain patient assignments appropriate for student learning experience
  • Reviewed concepts taught in classroom setting and assisted students in applying knowledge to practice
  • Assisted students with developing plan of care for assigned patients.

Quality Specialist

Metrohealth Medical Center
05.2007 - 06.2008
  • (40 hours/week)
  • Responsible for assisting the Quality Manager with promoting quality achievement and performance improvement throughout the organization
  • Together with Quality Manager, advised staff on practice changes and assisted with implementation based on evidence-based research
  • Provided training on recognition of performance improvement initiatives
  • Responsible for monitoring compliance with standards set by The Joint Commission.

Staff Registered Nurse

Metrohealth Medical Center
08.2003 - 05.2007
  • (40 hours/week)
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.

Education

Master of Science - Nursing Education

Sacred Heart University
2016

Bachelor of Science - Nursing

Ursuline College
1988

Skills

  • Strong clinical judgement
  • Disease prevention and intervention specialist Team leadership
  • Quality Assurance
  • Patient and staff education Prioritizing/managing deadlines Needs assessments
  • Group and Individual Sessions
  • Stress Management
  • Care Coordination Support
  • Effective Listening
  • EXPERTISE AND ACHIEVEMENTS
  • Developed independent business to teach First Aid, CPR and Communicable Diseases classes to Child Care Providers

Certification

  • National Certification in Ambulatory Care Nursing (ANCC) 2012
  • Basic Life Support (BLS) Certification Expires March, 2023
  • Certified Reiki Practitioner 2021

Affiliations

  • Virginia Nurses Association 2018
  • American Nurses Association 2018
  • Nurses Organization of the VA (NOVA) 2022

Licensure

Registered Nurse (State of OH) 1988

Timeline

Mental Health Nurse Case Manager - Ralph H. Johnson VA Medical Center
08.2022 - Current
Specialty Care RN - Ralph H. Johnson VA Medical Center
01.2020 - 08.2022
Nurse Case Manager - Department of Defense
07.2018 - 01.2020
PACT Care Manager - Dorn VA Medical Center
11.2016 - 07.2018
Chief, Army Public Health Nursing - Department Of The Army
08.2015 - 08.2016
Army Public Health Nurse - United States Army
07.2012 - 08.2015
Clinical Nurse Manager - United States Army
07.2010 - 06.2012
Clinical Nurse - United States Army
08.2008 - 07.2010
Clinical Instructor - Cuyahoga Community College
09.2007 - 08.2008
Quality Specialist - Metrohealth Medical Center
05.2007 - 06.2008
Staff Registered Nurse - Metrohealth Medical Center
08.2003 - 05.2007
Sacred Heart University - Master of Science, Nursing Education
Ursuline College - Bachelor of Science, Nursing