Gabrielle James
The Colony,TX
Summary
Billing Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
Work History
Senior Billing Coordinator
MB2 Dental Solutions
Carrollton , TX
2019.02 - Current
- Worked effectively with commercial insurances to obtain timely and accurate payments.
- Completed appeals of denied claims on patient bills.
- Maintained detailed understanding of insurance plans and company requirements.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Tracked progress in Dentrix and other dental software and adapted plans to maintain progress.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Oversaw team of 10 providing exceptional support to over 100 dental offices and doctor owners.
- Used data entry skills to accurately document and input statements.
- Built and created training documents and presentations for department.
Cashier and Server
L&L Hawaiian BBQ
Plano , Texas
2015.06 - 2020.09
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Recorded adjustments, pallet audits and tracked discrepancies.
- Worked flexible schedule and extra shifts to meet business needs
Guest Service Attendant
Target
Plano , Texas
2015.07 - 2019.02
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Sorted and counted coin and currency to make change for associates.
- Prepared bank deposits and corporate cash shipments.
- Restocked and organized merchandise in front lanes.
- Coordinated restocking front lanes, end cap merchandise and accurate signage for current promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Picked and packed online order items.
Education
High School Diploma -
Guyer High School
Denton, TX06.2015
Skills
- Dental Billing and Collections
- Billing Systems and Software
- Meeting Deadlines
- Attention to Detail
- Time Management
- Leadership and Teamwork
- Microsoft Office
- Multitasking and Prioritization
- Training Program Design
Accomplishments
- 2 Years of Commercial Photography
Timeline
Senior Billing Coordinator
MB2 Dental Solutions
2019.02 - Current
Guest Service Attendant
Target
2015.07 - 2019.02
Cashier and Server
L&L Hawaiian BBQ
2015.06 - 2020.09
High School Diploma -
Guyer High School
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