- Music: Singing/Writing
- Thrifting Grandma Finds
- Camping/Smelling Flowers
Gabrielle James Carlson
Oklahoma City,OK
Summary
People-oriented professional with a strong passion for enhancing every customer experience and creating welcoming, memorable environments that encourage loyalty and repeat engagement. Known for a positive, enthusiastic approach and a genuine desire to help others feel valued, supported, and at ease. Excels at building meaningful connections, anticipating individual needs, and going the extra mile to ensure everyone enjoys their time and leaves with a lasting, wonderful impression. Brings energy, empathy, and dedication to every interaction, consistently contributing to uplifting experiences that keep people coming back time after time.
Overview
3
3
years of professional experience
Work History
Business Intake Specialist
Quintessa Marketing
06.2025 - Current
- Serve as the first point of contact for individuals injured in accidents, conducting detailed intake interviews with a high level of empathy, professionalism, and discretion.
- Assess client needs through active listening and intuition, identifying legal issues, urgency, and appropriate resources.
- Educate potential clients on available legal options and connect them with qualified attorneys best suited to their case.
- Demonstrate strong sales acumen by converting inquiries into retained cases while maintaining a client-centered, ethical approach.
- Collect, review, and document critical case information, including accident details, medical treatment, and insurance data.
- Maintain in-depth knowledge of legal procedures, attorney specialties, and required documentation to ensure accurate case referrals.
- Build trust and rapport with distressed clients, often during emotionally difficult situations, ensuring they feel heard and supported.
- Collaborate with legal teams to ensure seamless handoff and follow-up throughout the intake process.
- Consistently meet or exceed performance metrics related to call quality, conversion rates, and client satisfaction.
Teacher
Goddard School
01.2025 - 06.2025
- Design and implement age-appropriate lesson plans that support early childhood development across cognitive, social, emotional, and physical domains.
- Manage daily classroom schedules to balance structured learning, play-based activities, meals, and transitions for groups of 20+ students.
- Create an engaging, inclusive classroom environment that promotes curiosity, cooperation, and positive behavior.
- Support children’s emotional regulation by modeling appropriate responses, guiding conflict resolution, and fostering a sense of safety and belonging.
- Differentiate instruction to accommodate diverse learning styles, developmental levels, and individual abilities within the classroom.
- Observe, assess, and document student progress, adjusting instructional strategies to meet evolving educational and emotional needs.
- Maintain effective classroom management while encouraging independence, creativity, and social development.
- Collaborate with parents, caregivers, and staff to communicate student progress and support individual learning goals.
- Ensure a safe, structured, and nurturing environment that aligns with early childhood education standards and best practices.
Server/Trainer
Empire Slice House
04.2024 - 04.2025
- Delivered consistently exceptional, guest-focused service by creating a warm, welcoming dining experience through genuine personal connection, thoughtful table touches, and anticipatory care such as silent refills and proactive support.
- Earned repeated recognition as Best Employee, reflecting outstanding performance, dependability, and a proven commitment to customer satisfaction and service excellence.
- Cultivated a strong base of loyal, returning guests through relationship-driven service, resulting in consistently high tip averages and increased repeat business.
- Elevated the overall guest experience through intentional, meaningful gestures—including personalized notes and positive interactions—that left lasting impressions and enhanced customer morale.
- Selected early to train and mentor new team members, providing comprehensive onboarding in service standards, POS systems, efficiency techniques, and customer engagement strategies.
- Demonstrated exceptional reliability and autonomy by confidently managing full shifts independently when others workers weren't able to make it.
- Exhibited superior time-management and multitasking abilities by seamlessly balancing high table volumes, prioritizing service needs, and maintaining exceptional quality during peak business hours.
- Led by example through professionalism, optimism, and teamwork, contributing to a positive, motivated, and high-performing workplace culture.
Assistant Manager
Remix Ramen
07.2023 - 04.2024
- Led daily front- and back-of-house operations with a strong focus on delivering memorable, high-quality customer experiences that encourage repeat visits and brand loyalty.
- Ensured accuracy and integrity in all operational systems, including POS transactions, cash handling, inventory counts, and end-of-day reporting.
- Went above and beyond to enhance guest experiences through personalized service, thoughtful problem-solving, and proactive hospitality that exceeded customer expectations.
- Supported and motivated staff to consistently uphold service standards, efficiency, and attention to detail during high-volume service periods.
- Addressed customer concerns promptly and professionally, turning challenges into positive experiences that strengthened customer trust and satisfaction.
- Maintained a clean, organized, and welcoming environment in compliance with health, safety, and company standards.
- Contributed to a positive team culture by modeling professionalism, accountability, and a guest-first mindset.
Education
Bachelor's of Musical Theater -
East Central University
Ada, OKBachelor's of Musical Theater
University of Central Oklahoma
EdmondSkills
- Exceptional customer service
- Guest engagement
- Cash handling
- Strong work ethic
- Positive Mindset
- Team Oriented
Interests
Timeline
Business Intake Specialist
Quintessa Marketing
06.2025 - Current
Teacher
Goddard School
01.2025 - 06.2025
Server/Trainer
Empire Slice House
04.2024 - 04.2025
Assistant Manager
Remix Ramen
07.2023 - 04.2024
Bachelor's of Musical Theater -
East Central University
Bachelor's of Musical Theater
University of Central Oklahoma