GABRIELLE JEFFERSON
Tyrone
Summary
- Highly organized and hardworking with good communication and multitasking abilities as well as an outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
- Finally, able to bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Flat Creek Animal Clinic
Peachtree City
04.2024 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Compiled data from various sources into organized reports for management review.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with special projects assigned by management when required.
- Maintained a clean and clear workspace.
Receptionist / Pet Playtime Associate
Pet Paradise Resort
Sharpsburg
07.2022 - 04.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Team Lead
Chick-fil-A
06.2019 - 07.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Science - Hospital Administration
Georgia State University
Atlanta, GA01-2027
No Degree -
Georgia Military College - Fayetteville
Fayetteville, GA08.2024
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2022
Skills
- Call Answering and Routing
- Positive Attitude and Energetic
- Customer Service
- Flexible and Adaptable
- Multitasking Abilities
- Dependable and Responsible
- Detail Oriented
Timeline
Receptionist
Flat Creek Animal Clinic
04.2024 - Current
Receptionist / Pet Playtime Associate
Pet Paradise Resort
07.2022 - 04.2024
Team Lead
Chick-fil-A
06.2019 - 07.2022
Bachelor of Science - Hospital Administration
Georgia State University
No Degree -
Georgia Military College - Fayetteville
High School Diploma -
Georgia Cyber Academy
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