Gabrielle Jones
Buckeye,AZ
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Supervisor/ Lead Host/Server
Sauced BBQ and Spirits
Irvine, USA
02.2024 - Current
- Developed and implemented a seating rotation system to optimize table turnover and minimize wait times
- Trained new host staff on proper greeting procedures, reservation management, and guest communication
- Managed a team of XX hostesses, ensuring smooth operations and exceptional customer service
- Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace
- Resolved customer complaints or issues promptly and effectively, maintaining high levels of guest satisfaction
- Created a welcoming atmosphere by coordinating decorations for special occasions such as holidays or themed events
- Maintained knowledge of daily specials, menu changes, and restaurant promotions to provide accurate information to guests
- Assisted servers during peak hours by managing drink orders, delivering beverages promptly to tables
- Coordinated with the bar staff to ensure timely delivery of drinks for guests waiting at the bar area
- Managed the waiting list efficiently during busy periods by accurately estimating wait times and updating customers accordingly
- Assisted in the management of front-of-house operations, ensuring smooth and efficient service
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high quality standards
- Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
- Conducted performance evaluations for front-of-house staff, identifying areas for improvement and implementing training programs as needed
- Implemented upselling techniques among the serving staff, resulting in an increase in average check size by XX%
- Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for guests
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in training new team members on restaurant policies, procedures, and customer service standards
- Open and close the restaurant
Hostess/Trainer
The Walt Disney Company
08.2023 - 04.2024
- Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression
- Managed guest reservations and seating arrangements efficiently, minimizing wait times
- Maintained an organized waiting area, ensuring guests were comfortable while awaiting their table
- Effectively communicated with the restaurant staff to coordinate seating assignments and accommodate special requests
- Provided accurate information about menu items, daily specials, and promotions to enhance the dining experience for guests
- Assisted in managing the flow of customers during peak hours to optimize table turnover rate
- Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations
- Collaborated with servers and kitchen staff to ensure smooth communication between front-of-house and back-of-house operations
- Implemented strategies to improve customer satisfaction ratings by XX% through attentive service delivery
- Trained new host greeters on proper greeting techniques, reservation management systems, and handling difficult situations effectively
- Coordinated with event planners for large parties or private events, ensuring seamless execution from arrival to departure of guests
- Maintained knowledge of current events in the local area to provide recommendations for entertainment or attractions when requested by guests
- Trained new host staff on proper greeting procedures, reservation management, and guest communication
Education
High school -
Canyon High School
06-2014
Skills
- Banquet Experience
- Employee Orientation
- Serving Experience
- Cashiering
- Management
- Food Safety
- Microsoft Office
- Commercial Cleaning
- Host/Hostess
- OpenTable
- Team Management
- Cleaning Experience
- Restaurant Experience
- Merchandising
- Upselling
- Bartending
- Food Service
- Catering
- Kitchen Experience
- Labor Cost Analysis
- Leadership
- Recruiting
- Organizational Skills
- Restaurant Management
- Food Preparation
- Inventory Control
- Cash Handling
- Busser
- POS
- Retail Sales
- Guest Services
Certification
Food Handler Certification
Timeline
FOH Supervisor/ Lead Host/Server
Sauced BBQ and Spirits
02.2024 - Current
Hostess/Trainer
The Walt Disney Company
08.2023 - 04.2024
High school -
Canyon High School
Similar Profiles
Julia ForslundJulia Forslund
Bartender/Supervisor at Sauced BBQ and SpiritsBartender/Supervisor at Sauced BBQ and Spirits
Martin PlascenciaMartin Plascencia
Server at Sauced BBQ and SpiritsServer at Sauced BBQ and Spirits
Matthew GrayMatthew Gray
Regional Director of Kitchen Operations at Sauced BBQ and SpiritsRegional Director of Kitchen Operations at Sauced BBQ and Spirits
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Kaitlyn HustonKaitlyn Huston
Server Assistant at High Tide Seafood Bar And GrillServer Assistant at High Tide Seafood Bar And Grill