Overview
Work History
Education
Skills
Personal Information
Skills
Awards
Volunteer Experience
Passions
Timeline
Generic

Gabrielle Jones-Caliguire

Hale'iwa

Overview

4
4
years of professional experience

Work History

Executive Assistant (Part-Time)

Wildsons
02.2024 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Supported executive in decision-making processes by conducting research and presenting findings in clear formats.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Often worked independently and was able to complete tasks autonomously.

Customer Success Manager

Resi
08.2022 - 01.2024
  • Served as SaaS account manager for 500+ organizations
  • Achieved KPIs (Monthly Recurring Revenue, Churn %, NPS Score) by averaging 30 interactions per day resulting in 200+ closed deals and $17,000+ in Monthly Recurring Revenue
  • Led customer implementation process.
  • Created trusting and loyal relationships with partners to ensure retention, built referrals, and reduce churn
  • Served as the voice of the customer to ensure issues/concerns/bugs are correctly delivered to the teams that can solve them
  • Established and fostered cross-company relations with departments like Sales, Support, Billing, and Product to bridge the gap among departments and improve internal partnerships
  • Maintained up-to-date information on new features and releases to ensure seamless communication with customers, and worked quickly to troubleshoot and solve their issues.

Executive Assistant

Cornerstone Foundation
01.2022 - 08.2022
  • Organized fundraisers that raised $50,000 towards medical supplies in underprivileged communities
  • Organized and planned 20 person outreach trip to Cambodia
  • Managed budget and filed 501C-3 Taxes
  • Managed CEO's, travel, and calendar.

Online Community Manager

Soul Care
05.2020 - 08.2022
  • Grew paid online community membership by 80% in 8 months
  • Organized and led internal meetings and initiatives
  • Functioned as partial executive assistant serving the CEO.

Education

B.S in Psychology -

Grand Canyon University
Phoenix, AZ
12.2023

Skills

  • Proficient in navigating difficult conversations
  • Relationship Management
  • Detail and process oriented
  • Organization
  • Adaptability
  • Relationship Building
  • Problem Solving

Personal Information

Title: Customer Success Manager // Executive Assistant

Skills

  • CRM Software (Hubspot & Salesforce)
  • Customer Onboarding
  • Customer Retention
  • Collaboration with multiple business lines to ensure customer success
  • Efficiently answering tickets
  • Budget management

Awards

Resi Driven Award: Received this CS award for the month of August, 2023.

Volunteer Experience

  • WLEAD ERG: Committee Member, Internal organization aimed at empowering women in the workplace. Led a company-wide book club, led research initiatives, and created programs to assist women across the company.
  • Surfing the Nations: Internship Coordinator, Planned and led 3-month internships involving international travel, afterschool programs, surf camps, mentorship programs, and food distributions.

Passions

  • Empowering women in the workplace
  • Surfing
  • Holistic Health
  • Relationships



Timeline

Executive Assistant (Part-Time)

Wildsons
02.2024 - Current

Customer Success Manager

Resi
08.2022 - 01.2024

Executive Assistant

Cornerstone Foundation
01.2022 - 08.2022

Online Community Manager

Soul Care
05.2020 - 08.2022

B.S in Psychology -

Grand Canyon University

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Gabrielle Jones-Caliguire