Gabrielle Kerelegon
Bryans Road,MD
Summary
Would like to obtain a position with a reputable company that rewards dedication, work ethic, and loyalty with opportunities to earn financial and professional growth. Remarkable interpersonal skills/ Outstanding dictation skills/ Great collaborator & team player/ Proficient in Microsoft Office.
Overview
11
11
years of professional experience
Work History
Professional Pet Sitter
Rover
Houston, TX, Accokeek, MD
04.2018 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Helped treat animal skin and eyes with ointments and other medications.
- Coordinated schedules to optimize care for multiple pets each day.
- Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.
- Organized picking up and dropping off animals at client locations.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone and text.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Sales Associate
Marshall’s
Bryan, TX
04.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Seasonal Customer Service Representative
Aggieland Outfitters
College Station, TX
09.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Sales Manager/Customer Service Lead
PMGOA
Houston, TX
01.2015 - 08.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Followed through with client requests to resolve problems.
Team member/Marketing
Chick-fil-A
Stafford, TX
06.2012 - 05.2014
- Established community relationships by coordinating events to maximize marketing strategies.
- Traveled from store to store 50% of time to promote products and services.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Some College (No Degree) - Pre-Veterinarian Technician
Blinn College
Brenham, TXManagement
Texas Southern University
Houston, TX05.2016
High School Diploma -
Westside High School
Houston, TX05.2012
Skills
- Excellent people skills
- Multi-tasking strength
- Shipment processing
- Cash register operation
- Stocking and Replenishing
- Professional demeanor
- Problem-solving skills
- Relationship building
- Social perceptiveness
- Adapt to diverse groups
Organizations
Adopt a Beach(Volunteer) Apr 2017– July 2018
Mutts & Meows Rescue(Volunteer) Apr 2017– Aug 2018
American Cancer Association(Volunteer) Jun 2015– Jun 2015
Outback Steakhouse Culinary Program(Student) Aug 2008– May 2012
Timeline
Sales Associate
Marshall’s
04.2019 - 04.2020
Seasonal Customer Service Representative
Aggieland Outfitters
09.2018 - 01.2019
Professional Pet Sitter
Rover
04.2018 - Current
Sales Manager/Customer Service Lead
PMGOA
01.2015 - 08.2018
Team member/Marketing
Chick-fil-A
06.2012 - 05.2014
Some College (No Degree) - Pre-Veterinarian Technician
Blinn College
Management
Texas Southern University
High School Diploma -
Westside High School