Gabrielle Keys
Biloxi,MS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Registration/Scheduling Representative
Singing River Hospital
05.2022 - Current
- Proactively resolved insurance issues or discrepancies, avoiding potential delays in treatment or financial strain on patients.
- Increased patient privacy compliance by thoroughly explaining HIPAA regulations to each individual during registration.
- Processed medical insurance claims and payments.
- Improved communication between medical staff and patients by accurately obtaining and verifying insurance information.
- Collaborated with nursing staff to ensure seamless handoff of patient information from registration to treatment areas.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Eased anxiety of incoming patients by providing clear explanations of procedures and addressing concerns promptly during check-in process.
- Conducted regular audits of scheduling practices to identify areas for improvement and implement corrective measures as needed.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
Pharmacy Technician
Gulf Coast Veterans Health Care System
02.2003 - 09.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
No Degree - Nursing
Mississippi Gulf Coast Community College
Gautier, MSHigh School Diploma -
Gautier High School
Gautier, MS05.1999
Skills
- Collaboration and Teamwork
- Patient Communication
- Patient Interviews
- Insurance Verification
- Prescription Refills
- Documentation and Recordkeeping
- Patient Registration
- HIPAA Compliance
- Remote Office Availability
- Screening/receiving phone calls in a courteous and timely manner, determine the nature of requests
- Schedule Management
- Administrative duties
Certification
Was registered with the Mississippi State Board for Pharmacy Technician
- PCA - Personal Care Aide
Additional Information
Graduated from the EVAL one program
Member of the My Life My Story Initiative 1/2020-7/2021
Honored by Director for serving during Hurricane Katrina tragedy
Languages
Spanish
Limited Working
Timeline
Patient Registration/Scheduling Representative
Singing River Hospital
05.2022 - Current
Pharmacy Technician
Gulf Coast Veterans Health Care System
02.2003 - 09.2021
No Degree - Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Gautier High School
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