Gabrielle Laurencelle
Charlottesville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Boars Head Resort
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Server
Kilwins Chocolates & Ice Cream
05.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Style Exchange Boutique
08.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Ye Ole Fashioned Ice Cream & Sandwich Cafe
04.2018 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Communication Studies
Christopher Newport University
Newport News, VA05.2025
Skills
- Active Listening and Communication
- Guest Inquiries
- Dining Crew Workflow Optimization
- Cleaning and Sanitation
- Workflow Coordination
- Safe Work Practices
Timeline
Hostess
Boars Head Resort
05.2023 - Current
Server
Kilwins Chocolates & Ice Cream
05.2022 - 01.2023
Sales Associate
Style Exchange Boutique
08.2019 - 08.2020
Server
Ye Ole Fashioned Ice Cream & Sandwich Cafe
04.2018 - 07.2019
Bachelor of Arts - Communication Studies
Christopher Newport University
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