GABRIELLE LAWRENCE

When I was an intern for Deerbrook Family Clinic, I had one patient who came in, and one of my coworkers told me that this patient was very mean to warn me to be very careful about what I said to her. I proceeded to get the patient and take her vitals, and I respectfully asked her how her day was going, giving her a decent conversation. I could tell that she was very frustrated, and I asked her if all was well. She ended up telling me that her daughter has postpartum depression, anxiety, and hallucinations, and she wished she had her daughter back. I ended up telling her to about my postpartum depression because I was once a person who experienced postpartum depression, and anxiety and it was a very scary time. I gave some appropriate advice and told her just to be patient with her daughter and to know that she's doing the best she can. She ended up crying and thanking me so much; she came out with a smile on her face, and then all my coworkers were in shock because she had never smiled. I feel very happy that I was the one to break that barrier for her and lift her spirits. That is my goal: intentionally ensuring that anyone who comes into a medical office receives great customer service and good energy.