Gabrielle Leasure
Philadelphia,Pennsylvania
Summary
Organized Dining Room Attendant offering 12 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
7
7
years of professional experience
Work History
Server/Assistant Sommelier
Steak48
07.2021 - 12.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Enhanced customer satisfaction by providing impeccable wine recommendations tailored to individual preferences and meal choices.
- Increased overall beverage sales by staying up-to-date on industry trends and incorporating popular options into the wine list.
- Contributed to positive guest experiences by addressing concerns or complaints promptly and professionally.
Server/Trainer
Sullivans Steakhuse
06.2020 - 08.2022
- Streamlined server training process for improved employee retention and quicker onboarding.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
Server
FAVA Italiano Restaurante
03.2019 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Server/Marketing Associate
Harvest Seasonal Grill & Wine Bar
08.2016 - 03.2019
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Certificate - WSET LEVEL 3
Wine School of Philadelphia
Philadelphia, PA12.2023
Certificate - CSM Level 1
Court of Master Sommeliers
10.2021
Bachelor of Science - Biochemistry
University of Delaware
Newark, DE05.2013
Skills
- Tableside Service
- Wine Service
- Food Running
- Item Promotion
- Banquet Coordination
- Guest Relations Management
- Menu Presentation
- Menu Memorization
- Flexible Schedule
- Daily Specials Memorization
Timeline
Server/Assistant Sommelier
Steak48
07.2021 - 12.2023
Server/Trainer
Sullivans Steakhuse
06.2020 - 08.2022
Server
FAVA Italiano Restaurante
03.2019 - 03.2020
Server/Marketing Associate
Harvest Seasonal Grill & Wine Bar
08.2016 - 03.2019
Certificate - WSET LEVEL 3
Wine School of Philadelphia
Certificate - CSM Level 1
Court of Master Sommeliers
Bachelor of Science - Biochemistry
University of Delaware
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