Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Leonard

Summary

Effective Scheduling Coordinator promoting more than 9 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

11
11
years of professional experience

Work History

Scheduling Manager/Crew Leader

Audubon Gutters
09.2014 - Current
  • Create daily work schedule for work crews.
  • Schedule Service Calls.
  • Created organized filing system to manage department documents.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Organized files developed spreadsheets and scanned documents.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Responded to inquiries from callers seeking information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Handled inquiries for estimates, setting estimate appointments, and route scheduling for salesman and work crews.
  • Learned and adapted quickly to new technology and software applications.

Server

Copeland's Of New Orleans
01.2013 - 09.2014
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.


Education

John Curtis Christian School
River Ridge, LA

Skills

  • Tech-Savvy
  • Customer Satisfaction Evaluation
  • Administrative Support
  • Teamwork and Collaboration
  • Attention to Detail
  • Planning and Prioritization

Timeline

Scheduling Manager/Crew Leader

Audubon Gutters
09.2014 - Current

Server

Copeland's Of New Orleans
01.2013 - 09.2014

John Curtis Christian School

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Gabrielle Leonard