Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabrielle L. Jones

Garland,TX

Summary

Resourceful Customer Service Office Manager adept at maintaining high productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, problem-solving, and workflow optimization. Excel in communication, leadership, and adaptability, ensuring smooth office operations and superior customer service standards. Driven professional successful at working with customers of all backgrounds and cultures to analyze financial histories and prepare accurate tax filings. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Tax Assistant

Avtaxservices
Garland, TX
04.2024 - Current
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Prepared reports summarizing client's financial transactions that affect their taxes.
  • Assisted in the preparation of tax returns for individuals and businesses.
  • Computed taxes owed or overpaid for clients.
  • Calculated estimated tax payments for small business owners and self-employed individuals.
  • Organized records used during an audit by the IRS or other taxing authority.
  • Helped clients integrate new tax software with accounting software.

Costumer Service

Walmart
Garland, TX
06.2022 - 04.2024
  • Provided quality customer service and represented company.
  • Prepared reports on customer service satisfaction surveys.
  • Maintained high levels of customer service satisfaction.
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Handled escalated customer service issues as needed.
  • Created reports summarizing customer service activities.
  • Answered incoming calls and provided customer service.
  • Resolved customer service issues as needed.

Restaurant Hostess

Cheddars Stratch Kitchen
Garland, TX
05.2021 - 06.2022
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Informed patrons of establishment specials and promotions.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers and escorted them to their tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Received and recorded patrons' dining reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

High School Diploma -

Naaman Forest
Garland, TX
07-2023

Skills

  • Tax document organization
  • Accounting software mastery
  • Bookkeeping
  • Excellent customer service
  • Microsoft dynamics 365
  • Windows virtual desktop
  • Call center customer service
  • Call center software
  • Friendly and patient
  • Friendly telephone personality
  • Scheduling
  • Conflict mediation
  • Data entry
  • Computer skills
  • Verbal and written communication
  • Flexible schedule

References

References available upon request.

Timeline

Tax Assistant

Avtaxservices
04.2024 - Current

Costumer Service

Walmart
06.2022 - 04.2024

Restaurant Hostess

Cheddars Stratch Kitchen
05.2021 - 06.2022

High School Diploma -

Naaman Forest
Gabrielle L. Jones